Help Scout Outage History

We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.

Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!

Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!

We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.

We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!

We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.

We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.

We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.

We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.

We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.

We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.

We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!

We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.

We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.

We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.

We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.