Help Scout incident

Temporary Outage and Slow Loading across Help Scout

Help Scout experienced a major incident on November 14, 2025 affecting Web App, lasting 8m. The incident has been resolved; the full update timeline is below.

Started: Nov 14, 2025, 07:27 PM UTC
Resolved: Nov 14, 2025, 07:35 PM UTC
Duration: 8m
Detected by Pingoru: Nov 14, 2025, 07:27 PM UTC

Affected components

Web App

Update timeline

identified Nov 14, 2025, 07:27 PM UTC

We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
resolved Nov 14, 2025, 07:35 PM UTC

Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!