Help Scout incident

Inboxes Not Currently Loading For Some Users

Minor Resolved View vendor source →
Started
Feb 19, 2026, 08:32 PM UTC
Resolved
Feb 19, 2026, 09:00 PM UTC
Duration
28m
Detected by Pingoru
Feb 19, 2026, 08:32 PM UTC

Affected components

Web AppEmail ProcessingMailbox counts, folders, reports, search results

Update timeline

  1. investigating Feb 19, 2026, 08:32 PM UTC

    We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!

  2. monitoring Feb 19, 2026, 08:52 PM UTC

    A fix has been implemented and our team is monitoring results.

  3. resolved Feb 19, 2026, 09:00 PM UTC

    Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!

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