Help Scout experienced a minor incident on October 6, 2025 affecting Web App, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Oct 06, 2025, 08:20 AM UTC
We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.
- resolved Oct 06, 2025, 09:00 AM UTC
Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!