Help Scout experienced a notice incident on January 8, 2026 affecting Web App, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- resolved Jan 08, 2026, 03:42 PM UTC
Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.