There were 3 Helium outages since February 12, 2026 totaling 1h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.
A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.
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