Helium incident

Brownfield Service Degradation

Minor Resolved View vendor source →

Helium experienced a minor incident on November 6, 2025 affecting Brownfield Wi-Fi Hotspots, lasting 23h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 02:38 PM UTC
Resolved
Nov 07, 2025, 02:27 PM UTC
Duration
23h 48m
Detected by Pingoru
Nov 06, 2025, 02:38 PM UTC

Affected components

Brownfield Wi-Fi Hotspots

Update timeline

  1. investigating Nov 06, 2025, 02:38 PM UTC

    We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

  2. resolved Nov 07, 2025, 02:27 PM UTC

    This incident has been resolved.