Helium experienced a notice incident on September 18, 2026 affecting Helium Mobile Wi-Fi Hotspots and Brownfield Wi-Fi Hotspots and 1 more component, lasting 17h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Wi-Fi HotspotsBrownfield Wi-Fi HotspotsRadiator
Update timeline
- investigating Sep 18, 2026, 09:20 PM UTC
The network is experiencing an abnormally high reject rate from one of our carrier partners. We are actively working with them to resolve it.
- monitoring Sep 18, 2026, 09:37 PM UTC
The carrier partner has resolved the issue. We continue to monitor metrics.
- resolved Sep 19, 2026, 03:04 PM UTC
This incident has been resolved.