Update timeline
- resolved Apr 15, 2026, 05:25 PM UTC
Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.
Looking to track Helium downtime and outages?
Pingoru polls Helium's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Helium reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Helium alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Helium for free
5 free monitors · No credit card required