Helium incident

Helium Mobile Hotspot Connection Issue

Notice Resolved View vendor source →

Helium experienced a notice incident on April 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 05:25 PM UTC
Resolved
Apr 15, 2026, 01:00 AM UTC
Duration
—
Detected by Pingoru
Apr 15, 2026, 05:25 PM UTC

Update timeline

  1. resolved Apr 15, 2026, 05:25 PM UTC

    Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.