Helium incident

World Explorer Degraded Service

Minor Resolved View vendor source →

Helium experienced a minor incident on January 27, 2026 affecting World Explorer, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 05:57 PM UTC
Resolved
Jan 27, 2026, 07:54 PM UTC
Duration
1h 57m
Detected by Pingoru
Jan 27, 2026, 05:57 PM UTC

Affected components

World Explorer

Update timeline

  1. identified Jan 27, 2026, 05:57 PM UTC

    An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

  2. resolved Jan 27, 2026, 07:54 PM UTC

    This incident has been resolved.