Resolved after 39 minutes, affecting Mobile Hotspot Onboarding, on September 2, 2025.
We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.
Affected components
Update timeline
- identified Sep 02, 2025, 09:22 PM UTC
We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.
- resolved Sep 02, 2025, 10:01 PM UTC
This incident has been resolved.
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