Affected components
IMS
Update timeline
- resolved Feb 12, 2026, 04:24 PM UTC
During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.
Looking to track Helium downtime and outages?
Pingoru polls Helium's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Helium reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Helium alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Helium for free
5 free monitors · No credit card required