Helium incident

IMS-Prod Upgrade Service Interruption

Notice Resolved View vendor source →

Helium experienced a notice incident on February 12, 2026 affecting IMS, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 04:24 PM UTC
Resolved
Feb 12, 2026, 04:24 PM UTC
Duration
—
Detected by Pingoru
Feb 12, 2026, 04:24 PM UTC

Affected components

IMS

Update timeline

  1. resolved Feb 12, 2026, 04:24 PM UTC

    During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.