Helium incident

Hotspot Reward Claiming Paused

Resolved after 19 hours 36 minutes, affecting Rewards Claiming, on September 14, 2026.

monitoring Sep 15, 2026, 02:12 PM UTC

We are continuing to monitor for any further issues.

Started
Sep 14, 2026, 07:37 PM UTC
Resolved
Sep 15, 2026, 03:14 PM UTC
Duration
19h 36m
Detected by Pingoru
Sep 14, 2026, 07:37 PM UTC

Affected components

Rewards Claiming

Update timeline

  1. investigating Sep 14, 2026, 07:37 PM UTC

    HNT reward claiming has been temporarily paused as a precautionary measure while a potential exploit is investigated. This step was taken to protect the integrity of the network during the investigation. The team is actively working to resolve the issue and expects to share an update soon. Thank you for your patience.

  2. monitoring Sep 15, 2026, 12:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 15, 2026, 02:12 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 15, 2026, 03:14 PM UTC

    This incident has been resolved.

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