Resolved after 22 hours 30 minutes, affecting Helium Mobile Wi-Fi Hotspots, on July 12, 2026.
We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.
Affected components
Update timeline
- investigating Jul 12, 2026, 04:53 PM UTC
We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.
- resolved Jul 13, 2026, 03:23 PM UTC
We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.
Your product runs on more than Helium
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services