Helium experienced a major incident on October 16, 2025 affecting World Explorer and Hotspot Dashboard (IMS), lasting 15h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 11:30 PM UTC
We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).
- investigating Oct 16, 2025, 11:32 PM UTC
Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue.
- investigating Oct 16, 2025, 11:40 PM UTC
We are continuing to investigate this issue.
- resolved Oct 17, 2025, 02:47 PM UTC
This issue was resolved