Helium experienced a minor incident on March 11, 2026 affecting Helium Packet Router, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Packet Router
Update timeline
- identified Mar 11, 2026, 02:04 AM UTC
A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.
- monitoring Mar 11, 2026, 02:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 03:20 AM UTC
This incident has been resolved.