Helium incident

Active upstream carrier 2 offload outage

Minor Resolved View vendor source →

Helium experienced a minor incident on July 27, 2026 affecting Helium Mobile Wi-Fi Hotspots and Brownfield Wi-Fi Hotspots, lasting 15h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 11:17 PM UTC
Resolved
Jul 28, 2026, 02:44 PM UTC
Duration
15h 27m
Detected by Pingoru
Jul 27, 2026, 11:17 PM UTC

Affected components

Helium Mobile Wi-Fi HotspotsBrownfield Wi-Fi Hotspots

Update timeline

  1. investigating Jul 27, 2026, 11:17 PM UTC

    Investigating connectivity issue affecting upstream carrier traffic with carrier 2.

  2. identified Jul 27, 2026, 11:43 PM UTC

    Carrier 2 general outage. Awaiting resolution.

  3. monitoring Jul 28, 2026, 01:28 AM UTC

    Monitoring and awaiting resolution.

  4. resolved Jul 28, 2026, 02:44 PM UTC

    This incident has been resolved.