Helium Outage History
Helium partial outage · 1 active incident View live status →Pingoru has recorded 49 incidents for Helium: 12 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 38 of 744 (5%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 37 of 720 (5%) |
| October 2026 | 1 | 14 of 517 (3%) |
Incidents, newest first
Notice September 18, 2026 Elevated carrier reject rate 17h 43m Helium Mobile Wi-Fi Hotspots, Brownfield Wi-Fi Hotspots, Radiator
Started Sep 18, 2026, 09:20 PM UTC· resolved Sep 19, 2026, 03:04 PM UTC
- investigating Sep 18, 2026, 09:20 PM UTC
The network is experiencing an abnormally high reject rate from one of our carrier partners. We are actively working with them to resolve it.
- monitoring Sep 18, 2026, 09:37 PM UTC
The carrier partner has resolved the issue. We continue to monitor metrics.
- resolved Sep 19, 2026, 03:04 PM UTC
This incident has been resolved.
Notice September 14, 2026 Hotspot Reward Claiming Paused 19h 36m Rewards Claiming
Started Sep 14, 2026, 07:37 PM UTC· resolved Sep 15, 2026, 03:14 PM UTC
- investigating Sep 14, 2026, 07:37 PM UTC
HNT reward claiming has been temporarily paused as a precautionary measure while a potential exploit is investigated. This step was taken to protect the integrity of the network during the investigation. The team is actively working to resolve the issue and expects to share an update soon. Thank you for your patience.
- monitoring Sep 15, 2026, 12:24 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 15, 2026, 02:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 15, 2026, 03:14 PM UTC
This incident has been resolved.
Minor July 27, 2026 Active upstream carrier 2 offload outage 15h 27m Helium Mobile Wi-Fi Hotspots, Brownfield Wi-Fi Hotspots
Started Jul 27, 2026, 11:17 PM UTC· resolved Jul 28, 2026, 02:44 PM UTC
- investigating Jul 27, 2026, 11:17 PM UTC
Investigating connectivity issue affecting upstream carrier traffic with carrier 2.
- identified Jul 27, 2026, 11:43 PM UTC
Carrier 2 general outage. Awaiting resolution.
- monitoring Jul 28, 2026, 01:28 AM UTC
Monitoring and awaiting resolution.
- resolved Jul 28, 2026, 02:44 PM UTC
This incident has been resolved.
Notice July 12, 2026 Decrease in Hotspot Heartbeats 22h 30m Helium Mobile Wi-Fi Hotspots
Started Jul 12, 2026, 04:53 PM UTC· resolved Jul 13, 2026, 03:23 PM UTC
- investigating Jul 12, 2026, 04:53 PM UTC
We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.
- resolved Jul 13, 2026, 03:23 PM UTC
We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.
Notice April 15, 2026 Helium Mobile Hotspot Connection Issue –
Started Apr 15, 2026, 01:00 AM UTC· resolved Apr 15, 2026, 01:00 AM UTC
- resolved Apr 15, 2026, 05:25 PM UTC
Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.
Minor March 11, 2026 IoT Packet Router Diminished Performance 1h 16m Helium Packet Router
Started Mar 11, 2026, 02:04 AM UTC· resolved Mar 11, 2026, 03:20 AM UTC
- identified Mar 11, 2026, 02:04 AM UTC
A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.
- monitoring Mar 11, 2026, 02:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 03:20 AM UTC
This incident has been resolved.
Notice February 12, 2026 IMS-Prod Upgrade Service Interruption – IMS
Started Feb 12, 2026, 04:24 PM UTC· resolved Feb 12, 2026, 04:24 PM UTC
- resolved Feb 12, 2026, 04:24 PM UTC
During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.
Minor January 27, 2026 World Explorer Degraded Service 1h 57m World Explorer
Started Jan 27, 2026, 05:57 PM UTC· resolved Jan 27, 2026, 07:54 PM UTC
- identified Jan 27, 2026, 05:57 PM UTC
An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.
- resolved Jan 27, 2026, 07:54 PM UTC
This incident has been resolved.
Notice November 18, 2025 Cloudflare Outage 30m Builder App, World Explorer, Hotspot Dashboard (IMS)
Started Nov 18, 2025, 02:36 PM UTC· resolved Nov 18, 2025, 03:06 PM UTC
- identified Nov 18, 2025, 02:36 PM UTC
Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.
- resolved Nov 18, 2025, 03:06 PM UTC
Cloudflare services have recovered.
Minor November 15, 2025 Carrier Traffic Degradation 7d 23h Helium Mobile Wi-Fi Hotspots, Brownfield Wi-Fi Hotspots
Started Nov 15, 2025, 12:57 AM UTC· resolved Nov 23, 2025, 12:01 AM UTC
- investigating Nov 15, 2025, 12:57 AM UTC
We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.
- identified Nov 15, 2025, 05:54 PM UTC
The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.
- resolved Nov 23, 2025, 12:01 AM UTC
The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.
Minor November 6, 2025 Brownfield Service Degradation 23h 48m Brownfield Wi-Fi Hotspots
Started Nov 06, 2025, 02:38 PM UTC· resolved Nov 07, 2025, 02:27 PM UTC
- investigating Nov 06, 2025, 02:38 PM UTC
We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.
- resolved Nov 07, 2025, 02:27 PM UTC
This incident has been resolved.
Major October 16, 2025 Helium Mobile Builder Dashboard Outage 15h 16m World Explorer, Hotspot Dashboard (IMS)
Started Oct 16, 2025, 11:30 PM UTC· resolved Oct 17, 2025, 02:47 PM UTC
- investigating Oct 16, 2025, 11:30 PM UTC
We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).
- investigating Oct 16, 2025, 11:32 PM UTC
Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue.
- investigating Oct 16, 2025, 11:40 PM UTC
We are continuing to investigate this issue.
- resolved Oct 17, 2025, 02:47 PM UTC
This issue was resolved
Minor October 1, 2025 Helium Wallet Native Swap Outage 3h 17m Wallet App
Started Oct 01, 2025, 06:06 PM UTC· resolved Oct 01, 2025, 09:23 PM UTC
- identified Oct 01, 2025, 06:06 PM UTC
Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.
- identified Oct 01, 2025, 07:35 PM UTC
The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.
- resolved Oct 01, 2025, 09:23 PM UTC
Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps.
Critical September 2, 2025 Mobile Onboarding Failures 39m Mobile Hotspot Onboarding
Started Sep 02, 2025, 09:22 PM UTC· resolved Sep 02, 2025, 10:01 PM UTC
- identified Sep 02, 2025, 09:22 PM UTC
We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.
- resolved Sep 02, 2025, 10:01 PM UTC
This incident has been resolved.
Notice August 29, 2025 HMH - Speed Test Failures 38d 20h Helium Mobile Wi-Fi Hotspots
Started Aug 29, 2025, 10:11 PM UTC· resolved Oct 07, 2025, 07:04 PM UTC
- identified Aug 29, 2025, 10:11 PM UTC
Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.
- monitoring Sep 03, 2025, 01:47 PM UTC
A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.
- resolved Oct 07, 2025, 07:04 PM UTC
This incident has been resolved.
Minor August 22, 2025 Investigating: Error 522 1h 5m IoT Hotspot Onboarding
Started Aug 22, 2025, 05:23 PM UTC· resolved Aug 22, 2025, 06:28 PM UTC
- investigating Aug 22, 2025, 05:23 PM UTC
We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates. Impact: users may see a timeout or error message when attempting to complete payments or update antenna information. Scope: Issue appears intermittent and does not affect all devices. Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested. We’ll provide updates here as we learn more. Thank you for your patience.
- resolved Aug 22, 2025, 06:28 PM UTC
Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.
Notice June 23, 2025 FreedomFI AGW Unable to Onboard as IoT 51d 2h IoT Hotspot Onboarding
Started Jun 23, 2025, 05:02 PM UTC· resolved Aug 13, 2025, 07:27 PM UTC
- monitoring Jun 23, 2025, 05:02 PM UTC
We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.
- resolved Aug 13, 2025, 07:27 PM UTC
This issue has been resolved
Minor April 8, 2025 Hotspot Rewards Claim Outage 4h 7m Wallet App
Started Apr 08, 2025, 07:07 PM UTC· resolved Apr 08, 2025, 11:15 PM UTC
- investigating Apr 08, 2025, 07:07 PM UTC
The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps index Helium data for clients like the Helium Wallet.
- identified Apr 08, 2025, 09:29 PM UTC
Core developers have identified the downstream infrastructure provider and while they are working on a fix, we are also applying some mitigation. This will require an upgrade of the Helium Wallet app. We are starting the process to update metadata, the app, and submit it to the App Stores for review.
- resolved Apr 08, 2025, 11:15 PM UTC
The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version of the Helium Wallet app will be released in the next 24 hours (assuming app store reviews are expedited) that should prevent this particular impact in the future.