- Detected by Pingoru
- Apr 06, 2026, 07:11 PM UTC
- Resolved
- Apr 06, 2026, 08:21 PM UTC
- Duration
- 1h 10m
Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and Activation
Timeline · 2 updates
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investigating Apr 06, 2026, 07:11 PM UTC
We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.
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resolved Apr 06, 2026, 08:21 PM UTC
This issue has been resolved. All systems are operating as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 12:51 AM UTC
- Resolved
- Mar 11, 2026, 05:53 PM UTC
- Duration
- 17h 2m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
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investigating Mar 11, 2026, 12:51 AM UTC
New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.
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resolved Mar 11, 2026, 05:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 04:48 PM UTC
- Resolved
- Feb 19, 2026, 09:30 PM UTC
- Duration
- 1d 4h
Affected: Helium Mobile Service
Timeline · 2 updates
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investigating Feb 18, 2026, 04:48 PM UTC
Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.
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resolved Feb 19, 2026, 09:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 05:31 PM UTC
- Resolved
- Feb 04, 2026, 06:27 PM UTC
- Duration
- 7d
Timeline · 2 updates
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identified Jan 28, 2026, 05:31 PM UTC
Subscribers using older app versions may see outdated screens or plan details. Please update to app version 4.1.0 to view the correct plan experience and manage your subscription. Your Helium Mobile Service is not affected by this issue.
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resolved Feb 04, 2026, 06:27 PM UTC
Please update to app version 4.1.0 or higher to view the correct plan experience and manage your subscription.
Read the full incident report →
Critical November 17, 2025 - Detected by Pingoru
- Nov 17, 2025, 04:38 PM UTC
- Resolved
- Nov 17, 2025, 06:37 PM UTC
- Duration
- 1h 59m
Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and ActivationGift Card Redemption
Timeline · 3 updates
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investigating Nov 17, 2025, 04:37 PM UTC
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
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investigating Nov 17, 2025, 04:38 PM UTC
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
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resolved Nov 17, 2025, 06:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 07:49 PM UTC
- Resolved
- Nov 11, 2025, 10:56 PM UTC
- Duration
- 19d 3h
Affected: Helium Mobile Service
Timeline · 3 updates
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identified Oct 23, 2025, 07:49 PM UTC
Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected. We are working to restock availability as soon as possible.
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identified Oct 23, 2025, 10:29 PM UTC
We are continuing to work on a fix for this issue.
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resolved Nov 11, 2025, 10:56 PM UTC
Physical SIM Cards are now available again. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 04:16 PM UTC
- Resolved
- Oct 20, 2025, 11:13 PM UTC
- Duration
- 6h 56m
Affected: Support
Timeline · 2 updates
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monitoring Oct 20, 2025, 04:16 PM UTC
Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.
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resolved Oct 20, 2025, 11:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 02:13 AM UTC
- Resolved
- Aug 29, 2025, 03:59 AM UTC
- Duration
- 1h 46m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
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investigating Aug 29, 2025, 02:13 AM UTC
Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.
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resolved Aug 29, 2025, 03:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2025, 03:50 PM UTC
- Resolved
- Aug 06, 2025, 05:06 PM UTC
- Duration
- 1h 15m
Timeline · 2 updates
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identified Aug 06, 2025, 03:50 PM UTC
Maintenance on legacy subscriber systems is underway. During this time, rewards claiming and scheduling crypto payments may be temporarily unavailable. Expected to last until 10:00 AM PST.
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resolved Aug 06, 2025, 05:06 PM UTC
Scheduled maintenance has concluded. Thank you!
Read the full incident report →
- Detected by Pingoru
- Jul 11, 2025, 02:39 PM UTC
- Resolved
- Jul 11, 2025, 08:51 PM UTC
- Duration
- 6h 11m
Affected: Wi-Fi Hotspots
Timeline · 4 updates
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investigating Jul 11, 2025, 02:39 PM UTC
We are currently investigating a widespread outage that began approximately 4 hours ago (6 am EST). Affected systems include offline hotspot reporting and an inaccessible hotspot dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Updates will follow as we make progress.
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investigating Jul 11, 2025, 03:34 PM UTC
The team has identified a potential root cause and is actively working to validate and resolve it while bringing affected systems back online. Will continue to update the community on progress.
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monitoring Jul 11, 2025, 03:54 PM UTC
Backend services have been restored, and hotspots are now in the process of recovering their configuration. Hotspots should begin returning to normal operation shortly. We are actively monitoring the recovery to ensure full stability.
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resolved Jul 11, 2025, 08:51 PM UTC
The issue impacting hotspot connectivity and dashboard access has been resolved. Backend services have fully recovered, and hotspots should now be operating normally. We’ll continue to monitor systems to ensure ongoing stability. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 08:38 PM UTC
- Resolved
- Jun 16, 2025, 09:38 PM UTC
- Duration
- 1h
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
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identified Jun 16, 2025, 08:38 PM UTC
The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.
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resolved Jun 16, 2025, 09:38 PM UTC
We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support. Thanks again for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:54 PM UTC
- Resolved
- Jun 12, 2025, 09:43 PM UTC
- Duration
- 2h 48m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 3 updates
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identified Jun 12, 2025, 06:54 PM UTC
Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service. This does not affect cellular connectivity, the ability to make calls, or text. We will provide an update in 30 minutes.
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identified Jun 12, 2025, 07:53 PM UTC
Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app. We will provide an update as soon as more information is available. We appreciate your patience.
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resolved Jun 12, 2025, 09:43 PM UTC
Services are back up and running.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2025, 06:30 PM UTC
- Resolved
- Jun 20, 2025, 07:10 PM UTC
- Duration
- 9d
Affected: Wi-Fi Hotspots
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- May 30, 2025, 03:37 AM UTC
- Resolved
- May 30, 2025, 03:57 AM UTC
- Duration
- 20m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 3 updates
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investigating May 30, 2025, 03:37 AM UTC
We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.
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monitoring May 30, 2025, 03:48 AM UTC
We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.
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resolved May 30, 2025, 03:57 AM UTC
We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- May 27, 2025, 03:02 PM UTC
- Resolved
- Jun 16, 2025, 07:36 PM UTC
- Duration
- 20d 4h
Affected: Gift Card Redemption
Timeline · 2 updates
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investigating May 27, 2025, 03:02 PM UTC
At this time, gift card redemption is unavailable. We are currently investigating this issue and will share an update once we have additional information.
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resolved Jun 16, 2025, 07:36 PM UTC
Gift card redemption is now available for those who meet qualifications. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2025, 01:23 AM UTC
- Resolved
- Mar 13, 2025, 04:59 PM UTC
- Duration
- 30d 15h
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
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identified Feb 11, 2025, 01:23 AM UTC
Due to unprecedented demand, SIM cards are currently out of stock for the Helium Mobile Zero plan. We expect them back in stock within the next 3 weeks. Fear not, eSIMs are still available for all plans, and Air and Infinity physical SIMs are still in stock.
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resolved Mar 13, 2025, 04:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 16, 2024, 11:59 PM UTC
- Resolved
- Nov 19, 2024, 06:45 PM UTC
- Duration
- 2d 18h
Affected: Helium Mobile ServiceHelium Mobile Subscriber Sign Up
Timeline · 2 updates
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investigating Nov 16, 2024, 11:59 PM UTC
Due to an issue with our network partner, certain features related to account changes and new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as sending and receiving calls and texts or using data are not affected.
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resolved Nov 19, 2024, 06:45 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2024, 06:36 PM UTC
- Resolved
- Oct 07, 2024, 08:34 PM UTC
- Duration
- 1h 58m
Affected: Wi-Fi Hotspots
Timeline · 2 updates
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investigating Oct 07, 2024, 06:36 PM UTC
We are currently investigating an issue that prevents some hotspots to connect to the backend
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resolved Oct 07, 2024, 08:34 PM UTC
The hotspot connectivity system issue has been resolved
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2024, 03:12 PM UTC
- Resolved
- Oct 03, 2024, 04:22 PM UTC
- Duration
- 1h 10m
Affected: Wi-Fi Hotspots
Timeline · 2 updates
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investigating Oct 03, 2024, 03:12 PM UTC
We are investigating an issue where users can not connect Helium Mobile Hotspots after an upgrade to network infrastructure
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resolved Oct 03, 2024, 04:22 PM UTC
Hotspot connectivity system issue has been resolved
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2024, 10:44 PM UTC
- Resolved
- Sep 30, 2024, 12:59 PM UTC
- Duration
- 3d 14h
Affected: Wi-Fi Hotspots
Timeline · 5 updates
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investigating Sep 26, 2024, 10:44 PM UTC
We're currently investigating an issue with coverage planner failures originating from an upstream service. This afftect coverage plans, and hotspot onboarding and location assertions that reset the coverage object for a hotspot.
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identified Sep 27, 2024, 12:09 AM UTC
The upstream modeled coverage service appears to have ceased working completely. A fallback is being deployed that sets outdoor WiFi hotspots to template coverage. CBRS radios will continue to have issues with coverage objects until a workaround is implemented.
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monitoring Sep 27, 2024, 01:12 AM UTC
Template outdoor WiFi coverage fallback has been deployed and activated and appears to be working. We'll continue to monitor the coverage service. The CBRS fallback for this service is being worked on and will likely get deployed tomorrow. CBRS will continue to be affected on add, re-assert or planner requests.
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monitoring Sep 27, 2024, 01:15 AM UTC
We are continuing to monitor for any further issues.
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resolved Sep 30, 2024, 12:59 PM UTC
CBRS template coverage fallvack was deployed on Suday, Sept 29th and monitored. Systems are operational again using templated coverage.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2024, 02:34 AM UTC
- Resolved
- Sep 17, 2024, 05:33 AM UTC
- Duration
- 2h 59m
Affected: Helium Mobile ServiceWi-Fi Hotspots
Timeline · 7 updates
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investigating Sep 17, 2024, 02:34 AM UTC
We're currently investigation where users can not connect to Helium Mobile Hotspots.
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investigating Sep 17, 2024, 02:39 AM UTC
We are continuing to investigate this issue.
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investigating Sep 17, 2024, 02:41 AM UTC
We are continuing to investigate this issue.
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identified Sep 17, 2024, 03:46 AM UTC
The team has identified load of the HMH certificate authentication service as a possible cause of connectivity issues.
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identified Sep 17, 2024, 04:56 AM UTC
The team is continuing to narrow down the root cause of the authentication service outage.
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monitoring Sep 17, 2024, 05:13 AM UTC
A faulty authentication server has been discovered and recovered. The number of connections is recovering.
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resolved Sep 17, 2024, 05:33 AM UTC
Service has been restored with authenticated users back to normal levels.
Read the full incident report →
