Helium Mobile incident

Gift Card Redemption Currently Unavailable

Notice Resolved View vendor source →

Helium Mobile experienced a notice incident on May 27, 2025 affecting Gift Card Redemption, lasting 20d 4h. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 03:02 PM UTC
Resolved
Jun 16, 2025, 07:36 PM UTC
Duration
20d 4h
Detected by Pingoru
May 27, 2025, 03:02 PM UTC

Affected components

Gift Card Redemption

Update timeline

  1. investigating May 27, 2025, 03:02 PM UTC

    At this time, gift card redemption is unavailable. We are currently investigating this issue and will share an update once we have additional information.

  2. resolved Jun 16, 2025, 07:36 PM UTC

    Gift card redemption is now available for those who meet qualifications. Thank you for your patience.