Helium Mobile incident

Customers cannot sign up for a Helium Mobile plan

Critical Resolved View vendor source →

Helium Mobile experienced a critical incident on May 30, 2025 affecting Helium Mobile Subscriber Sign Up, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 03:37 AM UTC
Resolved
May 30, 2025, 03:57 AM UTC
Duration
20m
Detected by Pingoru
May 30, 2025, 03:37 AM UTC

Affected components

Helium Mobile Subscriber Sign Up

Update timeline

  1. investigating May 30, 2025, 03:37 AM UTC

    We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.

  2. monitoring May 30, 2025, 03:48 AM UTC

    We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.

  3. resolved May 30, 2025, 03:57 AM UTC

    We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.