Helium Mobile incident

Helium Mobile Sign Up Verification Issues

Minor Resolved View vendor source →

Helium Mobile experienced a minor incident on June 16, 2025 affecting Helium Mobile Subscriber Sign Up, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 08:38 PM UTC
Resolved
Jun 16, 2025, 09:38 PM UTC
Duration
1h
Detected by Pingoru
Jun 16, 2025, 08:38 PM UTC

Affected components

Helium Mobile Subscriber Sign Up

Update timeline

  1. identified Jun 16, 2025, 08:38 PM UTC

    The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.

  2. resolved Jun 16, 2025, 09:38 PM UTC

    We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support. Thanks again for your patience.