Helium Mobile Outage History

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Helium Mobile had 15 outages in the last 2 years totaling 1398h 30m of downtime — averaging 0.6 incidents per month.

There were 15 Helium Mobile outages since May 27, 2025 totaling 1398h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://heliummobile.statuspage.io

Major April 6, 2026

Unplanned Outage

Detected by Pingoru
Apr 06, 2026, 07:11 PM UTC
Resolved
Apr 06, 2026, 08:21 PM UTC
Duration
1h 10m
Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and Activation
Timeline · 2 updates
  1. investigating Apr 06, 2026, 07:11 PM UTC

    We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.

  2. resolved Apr 06, 2026, 08:21 PM UTC

    This issue has been resolved. All systems are operating as expected.

Read the full incident report →

Minor March 11, 2026

Zero Plans Sign Ups Temporarily Unavailable

Detected by Pingoru
Mar 11, 2026, 12:51 AM UTC
Resolved
Mar 11, 2026, 05:53 PM UTC
Duration
17h 2m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
  1. investigating Mar 11, 2026, 12:51 AM UTC

    New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.

  2. resolved Mar 11, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2026

Unplanned Outage: Data Usage Updates

Detected by Pingoru
Feb 18, 2026, 04:48 PM UTC
Resolved
Feb 19, 2026, 09:30 PM UTC
Duration
1d 4h
Affected: Helium Mobile Service
Timeline · 2 updates
  1. investigating Feb 18, 2026, 04:48 PM UTC

    Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.

  2. resolved Feb 19, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 28, 2026

App Version Update Required

Detected by Pingoru
Jan 28, 2026, 05:31 PM UTC
Resolved
Feb 04, 2026, 06:27 PM UTC
Duration
7d
Timeline · 2 updates
  1. identified Jan 28, 2026, 05:31 PM UTC

    Subscribers using older app versions may see outdated screens or plan details. Please update to app version 4.1.0 to view the correct plan experience and manage your subscription. Your Helium Mobile Service is not affected by this issue.

  2. resolved Feb 04, 2026, 06:27 PM UTC

    Please update to app version 4.1.0 or higher to view the correct plan experience and manage your subscription.

Read the full incident report →

Critical November 17, 2025

Helium Mobile App Outage

Detected by Pingoru
Nov 17, 2025, 04:38 PM UTC
Resolved
Nov 17, 2025, 06:37 PM UTC
Duration
1h 59m
Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and ActivationGift Card Redemption
Timeline · 3 updates
  1. investigating Nov 17, 2025, 04:37 PM UTC

    Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.

  2. investigating Nov 17, 2025, 04:38 PM UTC

    Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.

  3. resolved Nov 17, 2025, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Temporary Unavailability of SIM Cards for Zero Plan

Detected by Pingoru
Oct 23, 2025, 07:49 PM UTC
Resolved
Nov 11, 2025, 10:56 PM UTC
Duration
19d 3h
Affected: Helium Mobile Service
Timeline · 3 updates
  1. identified Oct 23, 2025, 07:49 PM UTC

    Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected. We are working to restock availability as soon as possible.

  2. identified Oct 23, 2025, 10:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 11, 2025, 10:56 PM UTC

    Physical SIM Cards are now available again. Thank you for your patience.

Read the full incident report →

Notice October 20, 2025

Helium Mobile Support Partial Outage

Detected by Pingoru
Oct 20, 2025, 04:16 PM UTC
Resolved
Oct 20, 2025, 11:13 PM UTC
Duration
6h 56m
Affected: Support
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:16 PM UTC

    Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.

  2. resolved Oct 20, 2025, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 29, 2025

Account Creation Currently Unavailable

Detected by Pingoru
Aug 29, 2025, 02:13 AM UTC
Resolved
Aug 29, 2025, 03:59 AM UTC
Duration
1h 46m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
  1. investigating Aug 29, 2025, 02:13 AM UTC

    Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.

  2. resolved Aug 29, 2025, 03:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025

Scheduled Maintenence

Detected by Pingoru
Aug 06, 2025, 03:50 PM UTC
Resolved
Aug 06, 2025, 05:06 PM UTC
Duration
1h 15m
Timeline · 2 updates
  1. identified Aug 06, 2025, 03:50 PM UTC

    Maintenance on legacy subscriber systems is underway. During this time, rewards claiming and scheduling crypto payments may be temporarily unavailable. Expected to last until 10:00 AM PST.

  2. resolved Aug 06, 2025, 05:06 PM UTC

    Scheduled maintenance has concluded. Thank you!

Read the full incident report →

Minor July 11, 2025

Hotspot Dashboard Outage

Detected by Pingoru
Jul 11, 2025, 02:39 PM UTC
Resolved
Jul 11, 2025, 08:51 PM UTC
Duration
6h 11m
Affected: Wi-Fi Hotspots
Timeline · 4 updates
  1. investigating Jul 11, 2025, 02:39 PM UTC

    We are currently investigating a widespread outage that began approximately 4 hours ago (6 am EST). Affected systems include offline hotspot reporting and an inaccessible hotspot dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Updates will follow as we make progress.

  2. investigating Jul 11, 2025, 03:34 PM UTC

    The team has identified a potential root cause and is actively working to validate and resolve it while bringing affected systems back online. Will continue to update the community on progress.

  3. monitoring Jul 11, 2025, 03:54 PM UTC

    Backend services have been restored, and hotspots are now in the process of recovering their configuration. Hotspots should begin returning to normal operation shortly. We are actively monitoring the recovery to ensure full stability.

  4. resolved Jul 11, 2025, 08:51 PM UTC

    The issue impacting hotspot connectivity and dashboard access has been resolved. Backend services have fully recovered, and hotspots should now be operating normally. We’ll continue to monitor systems to ensure ongoing stability. Thank you for your patience.

Read the full incident report →

Minor June 16, 2025

Helium Mobile Sign Up Verification Issues

Detected by Pingoru
Jun 16, 2025, 08:38 PM UTC
Resolved
Jun 16, 2025, 09:38 PM UTC
Duration
1h
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
  1. identified Jun 16, 2025, 08:38 PM UTC

    The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.

  2. resolved Jun 16, 2025, 09:38 PM UTC

    We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support. Thanks again for your patience.

Read the full incident report →

Critical June 12, 2025

Helium Mobile Login Issues

Detected by Pingoru
Jun 12, 2025, 06:54 PM UTC
Resolved
Jun 12, 2025, 09:43 PM UTC
Duration
2h 48m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 3 updates
  1. identified Jun 12, 2025, 06:54 PM UTC

    Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service. This does not affect cellular connectivity, the ability to make calls, or text. We will provide an update in 30 minutes.

  2. identified Jun 12, 2025, 07:53 PM UTC

    Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app. We will provide an update as soon as more information is available. We appreciate your patience.

  3. resolved Jun 12, 2025, 09:43 PM UTC

    Services are back up and running.

Read the full incident report →

Critical May 30, 2025

Customers cannot sign up for a Helium Mobile plan

Detected by Pingoru
May 30, 2025, 03:37 AM UTC
Resolved
May 30, 2025, 03:57 AM UTC
Duration
20m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 3 updates
  1. investigating May 30, 2025, 03:37 AM UTC

    We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.

  2. monitoring May 30, 2025, 03:48 AM UTC

    We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.

  3. resolved May 30, 2025, 03:57 AM UTC

    We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.

Read the full incident report →

Notice May 27, 2025

Gift Card Redemption Currently Unavailable

Detected by Pingoru
May 27, 2025, 03:02 PM UTC
Resolved
Jun 16, 2025, 07:36 PM UTC
Duration
20d 4h
Affected: Gift Card Redemption
Timeline · 2 updates
  1. investigating May 27, 2025, 03:02 PM UTC

    At this time, gift card redemption is unavailable. We are currently investigating this issue and will share an update once we have additional information.

  2. resolved Jun 16, 2025, 07:36 PM UTC

    Gift card redemption is now available for those who meet qualifications. Thank you for your patience.

Read the full incident report →