Heap Outage History

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Heap had 40 outages in the last 2 years totaling 403h 2m of downtime — averaging 1.6 incidents per month.

There were 40 Heap outages since January 12, 2025 totaling 403h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.heapanalytics.com

Minor July 7, 2026

Temporary Data Latency

Detected by Pingoru
Jul 07, 2026, 02:37 AM UTC
Resolved
Jul 07, 2026, 03:11 PM UTC
Duration
12h 34m
Affected: Data CollectionApp
Timeline · 4 updates
  1. identified Jul 07, 2026, 02:37 AM UTC

    We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.

  2. identified Jul 07, 2026, 04:36 AM UTC

    We are continuing to work on a fix.

  3. identified Jul 07, 2026, 06:17 AM UTC

    We are continuing to work on a fix.

  4. resolved Jul 07, 2026, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2026

Slow Queries

Detected by Pingoru
Jul 02, 2026, 04:30 PM UTC
Resolved
Jul 02, 2026, 04:50 PM UTC
Duration
20m
Affected: App
Timeline · 3 updates
  1. investigating Jul 02, 2026, 04:30 PM UTC

    We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

  2. monitoring Jul 02, 2026, 04:40 PM UTC

    Queries have resumed. We are monitoring.

  3. resolved Jul 02, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 20, 2026

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Detected by Pingoru
Jun 20, 2026, 05:10 PM UTC
Resolved
Jun 21, 2026, 12:36 AM UTC
Duration
7h 25m
Affected: AppHeap ConnectIntegrations - Destinations
Timeline · 8 updates
  1. identified Jun 20, 2026, 05:10 PM UTC

    No data has been lost. We are working on a fix

  2. identified Jun 20, 2026, 06:06 PM UTC

    We continue to work on a fix for this issue

  3. identified Jun 20, 2026, 06:59 PM UTC

    We are continuing to work on the fix for this issue.

  4. identified Jun 20, 2026, 08:54 PM UTC

    We continue to work on a fix for this issue. We will post an update as soon as one is available.

  5. monitoring Jun 20, 2026, 09:22 PM UTC

    The fix has been applied and latency is recovering. We continue to monitor.

  6. monitoring Jun 20, 2026, 11:03 PM UTC

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  7. monitoring Jun 21, 2026, 12:10 AM UTC

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  8. resolved Jun 21, 2026, 12:36 AM UTC

    Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

Read the full incident report →

Minor June 2, 2026

EU customers may be experiencing slightly longer-than-normal query times

Detected by Pingoru
Jun 02, 2026, 09:54 AM UTC
Resolved
Jun 02, 2026, 07:49 PM UTC
Duration
9h 54m
Affected: S3ECS
Timeline · 4 updates
  1. identified Jun 02, 2026, 09:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 02, 2026, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Heap Connect Sync Delays (Bigquery)

Detected by Pingoru
May 29, 2026, 12:26 PM UTC
Resolved
May 29, 2026, 05:32 PM UTC
Duration
5h 6m
Affected: Heap Connect
Timeline · 4 updates
  1. investigating May 29, 2026, 12:26 PM UTC

    We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.

  2. investigating May 29, 2026, 02:38 PM UTC

    We are continuing to investigate the issue. We will post an update in 2 hours.

  3. monitoring May 29, 2026, 03:05 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  4. resolved May 29, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Query failures impacting some customers in EU

Detected by Pingoru
May 05, 2026, 12:35 PM UTC
Resolved
May 05, 2026, 02:51 PM UTC
Duration
2h 16m
Affected: App
Timeline · 3 updates
  1. identified May 05, 2026, 12:35 PM UTC

    We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

  2. monitoring May 05, 2026, 01:42 PM UTC

    A fix has been applied. We continue to monitor.

  3. resolved May 05, 2026, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Detected by Pingoru
Apr 30, 2026, 02:11 PM UTC
Resolved
Apr 30, 2026, 09:03 PM UTC
Duration
6h 51m
Affected: Integrations - Sources
Timeline · 3 updates
  1. investigating Apr 30, 2026, 02:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Temporary Data Latency - Investigating

Detected by Pingoru
Apr 01, 2026, 08:36 PM UTC
Resolved
Apr 01, 2026, 10:39 PM UTC
Duration
2h 2m
Affected: Data CollectionApp
Timeline · 4 updates
  1. investigating Apr 01, 2026, 08:36 PM UTC

    We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

  2. monitoring Apr 01, 2026, 09:31 PM UTC

    We are continuing to monitor this issue. We will post another update in 2 hours.

  3. monitoring Apr 01, 2026, 10:28 PM UTC

    We have implemented a fix and monitoring recovery

  4. resolved Apr 01, 2026, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Detected by Pingoru
Mar 30, 2026, 02:30 PM UTC
Resolved
Mar 30, 2026, 06:05 PM UTC
Duration
3h 34m
Affected: Heap Connect
Timeline · 3 updates
  1. identified Mar 30, 2026, 02:30 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

  2. monitoring Mar 30, 2026, 05:21 PM UTC

    A fix has been applied and latency is beginning to recover

  3. resolved Mar 30, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

We are currently experiencing delays in 3rd party integrations events being available in the app

Detected by Pingoru
Mar 18, 2026, 05:41 PM UTC
Resolved
Mar 18, 2026, 08:35 PM UTC
Duration
2h 54m
Affected: Integrations - Destinations
Timeline · 2 updates
  1. investigating Mar 18, 2026, 05:41 PM UTC

    Data collection is unaffected. Our engineers are currently investigating the issue.

  2. resolved Mar 18, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Some customers may be experiencing errors when running queries

Detected by Pingoru
Mar 18, 2026, 04:34 PM UTC
Resolved
Mar 18, 2026, 05:54 PM UTC
Duration
1h 19m
Affected: App
Timeline · 4 updates
  1. investigating Mar 18, 2026, 04:34 PM UTC

    We are currently investigating this issue.

  2. identified Mar 18, 2026, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 18, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 15, 2026

Partial service disruption for some Heap/PA customers

Detected by Pingoru
Mar 15, 2026, 04:43 PM UTC
Resolved
Mar 16, 2026, 03:56 AM UTC
Duration
11h 13m
Affected: App
Timeline · 7 updates
  1. investigating Mar 15, 2026, 04:43 PM UTC

    Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

  2. investigating Mar 15, 2026, 05:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 15, 2026, 06:58 PM UTC

    We continue to investigate this issue.

  4. investigating Mar 15, 2026, 07:54 PM UTC

    We are continuing with this investigation. We will post an update as soon as one is available.

  5. identified Mar 16, 2026, 12:31 AM UTC

    The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

  6. monitoring Mar 16, 2026, 12:51 AM UTC

    The fix has been applied and latency is starting to recover. We continue to monitor.

  7. resolved Mar 16, 2026, 03:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Some customers with Session Replay may be experiencing more limited retention in Heap

Detected by Pingoru
Mar 03, 2026, 04:22 PM UTC
Resolved
Mar 11, 2026, 01:58 AM UTC
Duration
7d 9h
Affected: Data CollectionApp
Timeline · 4 updates
  1. identified Mar 03, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

  2. identified Mar 03, 2026, 04:24 PM UTC

    The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

  3. monitoring Mar 09, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 01:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Heap Connect Sync Delays (EU only)

Detected by Pingoru
Feb 12, 2026, 06:13 PM UTC
Resolved
Feb 12, 2026, 10:58 PM UTC
Duration
4h 45m
Affected: Heap Connect
Timeline · 6 updates
  1. identified Feb 12, 2026, 06:13 PM UTC

    Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

  2. identified Feb 12, 2026, 06:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 12, 2026, 06:45 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  4. identified Feb 12, 2026, 08:29 PM UTC

    We have identified another issue causing sync delays and are working on a solution.

  5. monitoring Feb 12, 2026, 08:58 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  6. resolved Feb 12, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 28, 2026

Heap Connect Syncs EU only: Possibility Of Stale Data

Detected by Pingoru
Jan 28, 2026, 07:31 PM UTC
Resolved
Jan 28, 2026, 08:34 PM UTC
Duration
1h 2m
Affected: Heap Connect
Timeline · 2 updates
  1. investigating Jan 28, 2026, 07:31 PM UTC

    We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

  2. resolved Jan 28, 2026, 08:34 PM UTC

    This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.

Read the full incident report →

Minor January 27, 2026

Intermittent application performance degradation for Sense customers

Detected by Pingoru
Jan 27, 2026, 10:48 AM UTC
Resolved
Jan 27, 2026, 03:05 PM UTC
Duration
4h 17m
Affected: App
Timeline · 3 updates
  1. investigating Jan 27, 2026, 10:48 AM UTC

    Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

  2. identified Jan 27, 2026, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 27, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 25, 2026

Heap Connect Syncs: Possibility Of Stale Data

Detected by Pingoru
Jan 25, 2026, 11:38 AM UTC
Resolved
Jan 25, 2026, 01:58 PM UTC
Duration
2h 19m
Affected: Heap Connect
Timeline · 2 updates
  1. identified Jan 25, 2026, 11:38 AM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. resolved Jan 25, 2026, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026

Queries failing to return

Detected by Pingoru
Jan 05, 2026, 09:47 PM UTC
Resolved
Jan 05, 2026, 10:32 PM UTC
Duration
44m
Affected: App
Timeline · 3 updates
  1. investigating Jan 05, 2026, 09:47 PM UTC

    Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  2. monitoring Jan 05, 2026, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Metric alert latency -- Investigating

Detected by Pingoru
Dec 01, 2025, 05:38 PM UTC
Resolved
Dec 02, 2025, 11:11 AM UTC
Duration
17h 32m
Affected: Notifications and Alerts
Timeline · 4 updates
  1. investigating Dec 01, 2025, 05:38 PM UTC

    Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

  2. investigating Dec 01, 2025, 06:37 PM UTC

    We are continuing to investigate this issue and will provide an update in 2 hours.

  3. identified Dec 01, 2025, 10:00 PM UTC

    The issue has been identified and we are working on a fix. We will provide an update tomorrow.

  4. resolved Dec 02, 2025, 11:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025

Heap Connect Sync Delays for EU customers on Snowflake

Detected by Pingoru
Nov 27, 2025, 04:36 PM UTC
Resolved
Nov 28, 2025, 04:39 AM UTC
Duration
12h 3m
Affected: Heap Connect
Timeline · 3 updates
  1. identified Nov 27, 2025, 04:36 PM UTC

    We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

  2. monitoring Nov 28, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2025, 04:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Some customers experiencing latency

Detected by Pingoru
Nov 19, 2025, 05:04 PM UTC
Resolved
Nov 20, 2025, 04:30 AM UTC
Duration
11h 25m
Affected: App
Timeline · 4 updates
  1. investigating Nov 19, 2025, 05:04 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 05:06 PM UTC

    Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  3. monitoring Nov 19, 2025, 08:51 PM UTC

    All systems are now working and we are actively monitoring

  4. resolved Nov 20, 2025, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Heatmaps: Issues Generating New Screenshots

Detected by Pingoru
Nov 14, 2025, 08:49 PM UTC
Resolved
Nov 17, 2025, 08:35 AM UTC
Duration
2d 11h
Timeline · 3 updates
  1. investigating Nov 14, 2025, 08:49 PM UTC

    We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

  2. monitoring Nov 15, 2025, 08:46 PM UTC

    We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

  3. resolved Nov 17, 2025, 08:35 AM UTC

    This incident is resolved, and Heatmaps are working as normal.

Read the full incident report →

Minor October 21, 2025

Latency due to a global Amazon Web Services (AWS) issue

Detected by Pingoru
Oct 21, 2025, 02:23 AM UTC
Resolved
Oct 21, 2025, 02:41 PM UTC
Duration
12h 18m
Affected: Heap ConnectIntegrations - SourcesIntegrations - Destinations
Timeline · 6 updates
  1. identified Oct 20, 2025, 11:52 AM UTC

    You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.

  2. identified Oct 20, 2025, 08:52 PM UTC

    We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.

  3. monitoring Oct 21, 2025, 02:23 AM UTC

    Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  4. monitoring Oct 21, 2025, 02:41 AM UTC

    Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  5. monitoring Oct 21, 2025, 11:57 AM UTC

    Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  6. resolved Oct 21, 2025, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

Heap Connect Sync Delays

Detected by Pingoru
Oct 10, 2025, 03:28 PM UTC
Resolved
Oct 11, 2025, 08:55 AM UTC
Duration
17h 26m
Affected: Heap Connect
Timeline · 5 updates
  1. identified Oct 10, 2025, 03:28 PM UTC

    Our engineering team has identified the root cause of the delayed syncs and is working on a solution. Data is still being collected and no data has been lost. We will post an update in one hour.

  2. identified Oct 10, 2025, 04:50 PM UTC

    We are continuing to work on a fix for this issue

  3. identified Oct 10, 2025, 06:43 PM UTC

    We continue to work on a fix for this issue.

  4. monitoring Oct 10, 2025, 09:17 PM UTC

    A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.

  5. resolved Oct 11, 2025, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →