Heap incident

Temporary Data Latency - Investigating

Minor Resolved View vendor source →
Started
Apr 01, 2026, 08:36 PM UTC
Resolved
Apr 01, 2026, 10:39 PM UTC
Duration
2h 2m
Detected by Pingoru
Apr 01, 2026, 08:36 PM UTC

Affected components

Data CollectionApp

Update timeline

  1. investigating Apr 01, 2026, 08:36 PM UTC

    We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

  2. monitoring Apr 01, 2026, 09:31 PM UTC

    We are continuing to monitor this issue. We will post another update in 2 hours.

  3. monitoring Apr 01, 2026, 10:28 PM UTC

    We have implemented a fix and monitoring recovery

  4. resolved Apr 01, 2026, 10:39 PM UTC

    This incident has been resolved.

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