Heap incident

Heap Connect Syncs EU only: Possibility Of Stale Data

Notice Resolved View vendor source →

Heap experienced a notice incident on January 28, 2026 affecting Heap Connect, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 07:31 PM UTC
Resolved
Jan 28, 2026, 08:34 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 28, 2026, 07:31 PM UTC

Affected components

Heap Connect

Update timeline

  1. investigating Jan 28, 2026, 07:31 PM UTC

    We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

  2. resolved Jan 28, 2026, 08:34 PM UTC

    This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.