Heap experienced a minor incident on December 1, 2025 affecting Notifications and Alerts, lasting 17h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications and Alerts
Update timeline
- investigating Dec 01, 2025, 05:38 PM UTC
Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
- investigating Dec 01, 2025, 06:37 PM UTC
We are continuing to investigate this issue and will provide an update in 2 hours.
- identified Dec 01, 2025, 10:00 PM UTC
The issue has been identified and we are working on a fix. We will provide an update tomorrow.
- resolved Dec 02, 2025, 11:11 AM UTC
This incident has been resolved.