Heap incident

Metric alert latency -- Investigating

Minor Resolved View vendor source →

Heap experienced a minor incident on December 1, 2025 affecting Notifications and Alerts, lasting 17h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 05:38 PM UTC
Resolved
Dec 02, 2025, 11:11 AM UTC
Duration
17h 32m
Detected by Pingoru
Dec 01, 2025, 05:38 PM UTC

Affected components

Notifications and Alerts

Update timeline

  1. investigating Dec 01, 2025, 05:38 PM UTC

    Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

  2. investigating Dec 01, 2025, 06:37 PM UTC

    We are continuing to investigate this issue and will provide an update in 2 hours.

  3. identified Dec 01, 2025, 10:00 PM UTC

    The issue has been identified and we are working on a fix. We will provide an update tomorrow.

  4. resolved Dec 02, 2025, 11:11 AM UTC

    This incident has been resolved.