Heap incident

Heap Connect Sync Delays for EU customers on Snowflake

Minor Resolved View vendor source →

Heap experienced a minor incident on November 27, 2025 affecting Heap Connect, lasting 12h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 04:36 PM UTC
Resolved
Nov 28, 2025, 04:39 AM UTC
Duration
12h 3m
Detected by Pingoru
Nov 27, 2025, 04:36 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Nov 27, 2025, 04:36 PM UTC

    We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

  2. monitoring Nov 28, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2025, 04:39 AM UTC

    This incident has been resolved.