Healthise incident

Healthwise by WebMD Ignite solutions outage - Investigating

Critical Resolved View vendor source →

Healthise experienced a critical incident on October 7, 2025 affecting Coach and Communicate and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 04:38 PM UTC
Resolved
Oct 07, 2025, 05:31 PM UTC
Duration
52m
Detected by Pingoru
Oct 07, 2025, 04:38 PM UTC

Affected components

CoachCommunicateContent BrowserEMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Update timeline

  1. investigating Oct 07, 2025, 04:38 PM UTC

    Healthwise solutions are currently experiencing an outage. Our Network Administrators and Engineers are actively working to fix the problem. We will post updates as we learn more.

  2. resolved Oct 07, 2025, 05:31 PM UTC

    All performance issues have been resolved and all solutions are working as normal. We apologize for any inconvenience.