Healthise incident

RESOLVED - OUTAGE: Healthwise by WebMD Ignite solutions working as expected

Resolved after 2 hours 42 minutes, affecting Coach and Communicate and 1 more, on October 29, 2025.

resolved Oct 29, 2025, 07:28 PM UTC

All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.

Started: Oct 29, 2025, 04:46 PM UTC
Resolved: Oct 29, 2025, 07:28 PM UTC
Duration: 2h 42m
Detected by Pingoru: Oct 29, 2025, 04:46 PM UTC

Affected components

CoachCommunicateContent as a Service (CaaS)Custom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentHealthClips OnlineKnowledgebaseWebMD TV

Update timeline

investigating Oct 29, 2025, 04:46 PM UTC

WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.
investigating Oct 29, 2025, 04:50 PM UTC

We are continuing to investigate this issue.
resolved Oct 29, 2025, 07:28 PM UTC

All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.

Your product runs on more than Healthise

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.