Healthise incident

RESOLVED - OUTAGE: Healthwise by WebMD Ignite solutions working as expected

Notice Resolved View vendor source →

Healthise experienced a notice incident on October 29, 2025 affecting Coach and Communicate and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:46 PM UTC
Resolved
Oct 29, 2025, 07:28 PM UTC
Duration
2h 42m
Detected by Pingoru
Oct 29, 2025, 04:46 PM UTC

Affected components

CoachCommunicateContent as a Service (CaaS)Custom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentHealthClips OnlineKnowledgebaseWebMD TV

Update timeline

  1. investigating Oct 29, 2025, 04:46 PM UTC

    WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.

  2. investigating Oct 29, 2025, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 29, 2025, 07:28 PM UTC

    All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.