Healthise incident

WebMD Ignite Healthwise solutions experiencing degraded performance

Resolved after 9 minutes, affecting Coach and Communicate and 1 more, on January 31, 2025.

investigating Jan 31, 2025, 04:06 PM UTC

We are currently investigating the root cause of the degraded performance and will work on resolving the issue as quickly as possible. Updates will be provided here as soon as they become available.

Started
Jan 31, 2025, 04:06 PM UTC
Resolved
Jan 31, 2025, 04:15 PM UTC
Duration
9m
Detected by Pingoru
Jan 31, 2025, 04:06 PM UTC

Affected components

CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, Content

Update timeline

  1. investigating Jan 31, 2025, 04:06 PM UTC

    We are currently investigating the root cause of the degraded performance and will work on resolving the issue as quickly as possible. Updates will be provided here as soon as they become available.

  2. resolved Jan 31, 2025, 04:15 PM UTC

    This incident has been resolved.

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