Healthise incident

Performance Issues

Critical Resolved View vendor source →

Healthise experienced a critical incident on November 4, 2025 affecting Coach and Communicate and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 03:22 PM UTC
Resolved
Nov 04, 2025, 04:17 PM UTC
Duration
55m
Detected by Pingoru
Nov 04, 2025, 03:22 PM UTC

Affected components

CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Update timeline

  1. investigating Nov 04, 2025, 03:22 PM UTC

    Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.

  2. resolved Nov 04, 2025, 04:17 PM UTC

    All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.