Healthise experienced a notice incident on March 4, 2026 affecting Coach and Communicate and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase
Update timeline
- investigating Mar 04, 2026, 03:35 PM UTC
Healthwise-hosted solutions are experiencing performance issues. Impacted solutions are: - Coach - Communicate - Content as a Service (CaaS) - Content Browser - Custom Content Manager (CMM) - EMR Modules - HW Content Services - Knowledgebase Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.
- resolved Mar 04, 2026, 03:53 PM UTC
The issue has been resolved and the solution is performing as normal. We appreciate your patience and, again, apologize for any inconvenience.