Healthise incident
Patient education assignments may not be viewable - fix identified
Resolved after 1 hour 23 minutes, affecting Ignite Growth Platform and Ignite On-Demand, on January 12, 2026.
Attention clients with the Patient Portal Integration: Currently some patients are experiencing an issue that is preventing them from viewing the assignment content. We have a fix for this issue and are actively working to implement it. If you need help, please submit a support ticket. We apologize for any inconvenience.
Affected components
Update timeline
- identified Jan 12, 2026, 11:59 PM UTC
Attention clients with the Patient Portal Integration: Currently some patients are experiencing an issue that is preventing them from viewing the assignment content. We have a fix for this issue and are actively working to implement it. If you need help, please submit a support ticket. We apologize for any inconvenience.
- resolved Jan 13, 2026, 01:22 AM UTC
This incident has been resolved.
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