Healthise incident

Patient education assignments may not be viewable - fix identified

Minor Resolved View vendor source →

Healthise experienced a minor incident on January 12, 2026 affecting Ignite Growth Platform and Ignite On-Demand, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 11:59 PM UTC
Resolved
Jan 13, 2026, 01:22 AM UTC
Duration
1h 23m
Detected by Pingoru
Jan 12, 2026, 11:59 PM UTC

Affected components

Ignite Growth PlatformIgnite On-Demand

Update timeline

  1. identified Jan 12, 2026, 11:59 PM UTC

    Attention clients with the Patient Portal Integration: Currently some patients are experiencing an issue that is preventing them from viewing the assignment content. We have a fix for this issue and are actively working to implement it. If you need help, please submit a support ticket. We apologize for any inconvenience.

  2. resolved Jan 13, 2026, 01:22 AM UTC

    This incident has been resolved.