Healthise experienced a minor incident on November 18, 2025 affecting Digital Experience Engine (DXE) and HealthHub, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 01:52 PM UTC
We are aware of degraded performance due to a Cloudflare outage impacting several WebMD Ignite systems. We are investigating and will post updates when available. We apologize for the inconvenience!
- identified Nov 18, 2025, 01:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:29 PM UTC
Ignite on FHIR is operational. We are monitoring the remaining solutions and will post further updates when available. Thank you for your patience!
- identified Nov 18, 2025, 03:04 PM UTC
We are now aware that Digital Experience Engine (DXE) is also affected by the Cloudflare outage. We are continuing to monitor the situation. Thank you for your patience!
- identified Nov 18, 2025, 03:38 PM UTC
Ignite Education services (Consumer Health Library, HealthClips Online, Ignite Education APIs) have returned to normal operation. Digital Experience Engine (DXE) has some lingering degraded performance with Content Apps caused by the continued Cloudflare outage. More updates to come.
- identified Nov 18, 2025, 05:12 PM UTC
Digital Experience Engine (DXE) and HealthHub sites using content apps or Ignite APIs may still be experiencing degraded performance due to the Cloudflare global network outage. More updates to come.
- resolved Nov 18, 2025, 05:28 PM UTC
The global Cloudflare outage has been resolved and all Ignite products have returned to normal operation. Thank you for your patience!