Resolved after 47 minutes, affecting Coach and Communicate and 1 more, on July 23, 2026.
All legacy Healthwise solutions are now available and no longer impacted by the Microsoft Azure issue. We thank you for your patience.
Affected components
CoachCommunicateCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentIgnite Education APIsKnowledgebase
Update timeline
- identified Jul 23, 2026, 03:33 PM UTC
WebMD Ignite legacy Healthwise-hosted solutions are experiencing intermittent HTTP 500-level response codes, timeouts, and latency due to a Microsoft Azure issue. We will post updates as we learn more.
- resolved Jul 23, 2026, 04:20 PM UTC
All legacy Healthwise solutions are now available and no longer impacted by the Microsoft Azure issue. We thank you for your patience.
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