Healthise Outage History
Healthise is up right nowPingoru has recorded 50 incidents for Healthise: 10 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 532 (0%) |
Incidents, newest first
Notice September 2, 2026 CHL & VHL performance issue reported 2h 17m Consumer Health Library (CHL)
Started Sep 02, 2026, 07:00 PM UTC· resolved Sep 02, 2026, 09:18 PM UTC
- investigating Sep 02, 2026, 07:00 PM UTC
WebMD Ignite Consumer Health Library and Veterans Health Library are experiencing an outage. Our Network Administrators and Engineers are quickly working to fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
- resolved Sep 02, 2026, 09:18 PM UTC
The issue causing the outages has been resolved and Consumer Health Library and Veterans Health Library are both performing as normal. We appreciate your patience and sincerely apologize for any inconvenience.
Notice July 23, 2026 Microsoft Azure Impact 47m Coach, Communicate, Custom Content Manager (CCM), EMR Modules and 4 more
Started Jul 23, 2026, 03:33 PM UTC· resolved Jul 23, 2026, 04:20 PM UTC
- identified Jul 23, 2026, 03:33 PM UTC
WebMD Ignite legacy Healthwise-hosted solutions are experiencing intermittent HTTP 500-level response codes, timeouts, and latency due to a Microsoft Azure issue. We will post updates as we learn more.
- resolved Jul 23, 2026, 04:20 PM UTC
All legacy Healthwise solutions are now available and no longer impacted by the Microsoft Azure issue. We thank you for your patience.
Major July 1, 2026 Ignite on FHIR performance issue reported 57m Ignite on FHIR
Started Jul 01, 2026, 04:05 PM UTC· resolved Jul 01, 2026, 05:03 PM UTC
- investigating Jul 01, 2026, 04:05 PM UTC
WebMD Ignite Ignite on FHIR is experiencing performance issues that is impacting some clients being able to load content. Our Network Administrators and Engineers are quickly working to fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
- resolved Jul 01, 2026, 05:03 PM UTC
This issue has been resolved and Ignite on FHIR is working as expected. Thank you for your patience and we apologize for any inconvenience.
Notice March 4, 2026 Healthwise by Ignite - Performance Issues 17m Coach, Communicate, Content as a Service (CaaS), Content Browser and 4 more
Started Mar 04, 2026, 03:35 PM UTC· resolved Mar 04, 2026, 03:53 PM UTC
- investigating Mar 04, 2026, 03:35 PM UTC
Healthwise-hosted solutions are experiencing performance issues. Impacted solutions are: - Coach - Communicate - Content as a Service (CaaS) - Content Browser - Custom Content Manager (CMM) - EMR Modules - HW Content Services - Knowledgebase Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.
- resolved Mar 04, 2026, 03:53 PM UTC
The issue has been resolved and the solution is performing as normal. We appreciate your patience and, again, apologize for any inconvenience.
Notice February 15, 2026 RESOLVED: Ignite on FHIR outage reported 23m Ignite on FHIR
Started Feb 15, 2026, 08:28 PM UTC· resolved Feb 15, 2026, 08:52 PM UTC
- investigating Feb 15, 2026, 08:28 PM UTC
WebMD Ignite on FHIR is experiencing an outage. Our network administrators and engineers are quickly working to identify and fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
- investigating Feb 15, 2026, 08:51 PM UTC
We are continuing to investigate this issue.
- resolved Feb 15, 2026, 08:52 PM UTC
This incident has been resolved and we will continue to closely monitor performance.
Minor January 12, 2026 Patient education assignments may not be viewable - fix identified 1h 23m Ignite Growth Platform, Ignite On-Demand
Started Jan 12, 2026, 11:59 PM UTC· resolved Jan 13, 2026, 01:22 AM UTC
- identified Jan 12, 2026, 11:59 PM UTC
Attention clients with the Patient Portal Integration: Currently some patients are experiencing an issue that is preventing them from viewing the assignment content. We have a fix for this issue and are actively working to implement it. If you need help, please submit a support ticket. We apologize for any inconvenience.
- resolved Jan 13, 2026, 01:22 AM UTC
This incident has been resolved.
Minor November 18, 2025 Cloudflare outage - 11/18/2025 3h 36m Digital Experience Engine (DXE), HealthHub
Started Nov 18, 2025, 01:52 PM UTC· resolved Nov 18, 2025, 05:28 PM UTC
- identified Nov 18, 2025, 01:52 PM UTC
We are aware of degraded performance due to a Cloudflare outage impacting several WebMD Ignite systems. We are investigating and will post updates when available. We apologize for the inconvenience!
- identified Nov 18, 2025, 01:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:29 PM UTC
Ignite on FHIR is operational. We are monitoring the remaining solutions and will post further updates when available. Thank you for your patience!
- identified Nov 18, 2025, 03:04 PM UTC
We are now aware that Digital Experience Engine (DXE) is also affected by the Cloudflare outage. We are continuing to monitor the situation. Thank you for your patience!
- identified Nov 18, 2025, 03:38 PM UTC
Ignite Education services (Consumer Health Library, HealthClips Online, Ignite Education APIs) have returned to normal operation. Digital Experience Engine (DXE) has some lingering degraded performance with Content Apps caused by the continued Cloudflare outage. More updates to come.
- identified Nov 18, 2025, 05:12 PM UTC
Digital Experience Engine (DXE) and HealthHub sites using content apps or Ignite APIs may still be experiencing degraded performance due to the Cloudflare global network outage. More updates to come.
- resolved Nov 18, 2025, 05:28 PM UTC
The global Cloudflare outage has been resolved and all Ignite products have returned to normal operation. Thank you for your patience!
Critical November 4, 2025 Performance Issues 55m Coach, Communicate, Content as a Service (CaaS), Content Browser and 5 more
Started Nov 04, 2025, 03:22 PM UTC· resolved Nov 04, 2025, 04:17 PM UTC
- investigating Nov 04, 2025, 03:22 PM UTC
Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.
- resolved Nov 04, 2025, 04:17 PM UTC
All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.
Notice October 29, 2025 RESOLVED - OUTAGE: Healthwise by WebMD Ignite solutions working as expected 2h 42m Coach, Communicate, Content as a Service (CaaS), Custom Content Manager (CCM) and 6 more
Started Oct 29, 2025, 04:46 PM UTC· resolved Oct 29, 2025, 07:28 PM UTC
- investigating Oct 29, 2025, 04:46 PM UTC
WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.
- investigating Oct 29, 2025, 04:50 PM UTC
We are continuing to investigate this issue.
- resolved Oct 29, 2025, 07:28 PM UTC
All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.
Critical October 7, 2025 Healthwise by WebMD Ignite solutions outage - Investigating 52m Coach, Communicate, Content Browser, EMR Modules and 3 more
Started Oct 07, 2025, 04:38 PM UTC· resolved Oct 07, 2025, 05:31 PM UTC
- investigating Oct 07, 2025, 04:38 PM UTC
Healthwise solutions are currently experiencing an outage. Our Network Administrators and Engineers are actively working to fix the problem. We will post updates as we learn more.
- resolved Oct 07, 2025, 05:31 PM UTC
All performance issues have been resolved and all solutions are working as normal. We apologize for any inconvenience.
Minor July 2, 2025 HealthClips Online issues - Resolved 1d 4h HealthClips Online
Started Jul 02, 2025, 04:10 PM UTC· resolved Jul 03, 2025, 08:11 PM UTC
- identified Jul 02, 2025, 04:10 PM UTC
HealthClips Online is currently unable to play videos. Our Network Administrators and Engineers have identified the root cause and are working to fix the problem as quickly as possible. We will share updates as they become available.
- identified Jul 03, 2025, 12:49 AM UTC
The HealthClips Online video playback issue has been resolved and the team is addressing a few display issues (e.g., comprehension questions and auto-advance to next asset not available). We will share updates as they become available - we apologize for any inconvenience.
- resolved Jul 03, 2025, 08:11 PM UTC
The HealthClips Online display issues have been resolved and the solution is fully functional. Thank you for your patience and we apologize for any inconvenience.
Minor May 13, 2025 RESOLVED: Ignite Education APIs (V3) search, collection path, service line path endpoints failing 16h 58m Ignite Education APIs
Started May 13, 2025, 09:26 PM UTC· resolved May 14, 2025, 02:24 PM UTC
- monitoring May 13, 2025, 09:26 PM UTC
The fix is in progress. A fix has been implemented and the index is building for the Ignite Content API. Issues with search endpoints should be resolved by 10pm ET.
- resolved May 14, 2025, 02:24 PM UTC
The issues have been resolved and the API is functioning as expected.
Notice February 13, 2025 RESOLVED: Coach - Performance Issues 31d 15h Coach
Started Feb 13, 2025, 10:58 PM UTC· resolved Mar 17, 2025, 02:21 PM UTC
- investigating Feb 13, 2025, 10:58 PM UTC
Coach experiencing performance issues. Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.
- investigating Feb 13, 2025, 10:59 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 13, 2025, 11:31 PM UTC
Coach is stable and performing as expected. We will continue to monitor the solution to ensure the issue has been fully resolved.
- resolved Mar 17, 2025, 02:21 PM UTC
This incident has been resolved.
Notice February 13, 2025 RESOLVED: Coach - degraded performance Issues 43m Coach
Started Feb 13, 2025, 02:55 PM UTC· resolved Feb 13, 2025, 03:39 PM UTC
- investigating Feb 13, 2025, 02:55 PM UTC
We are currently experience performance issues in the Coach solution. Our technical support team and engineers are working quickly to resolve the issue. Check https://status.webmdignite.com for updates.
- resolved Feb 13, 2025, 03:39 PM UTC
Coach performance issues have been resolved and the solution is now operating as expected.
Minor January 31, 2025 WebMD Ignite Healthwise solutions experiencing degraded performance 9m Coach, Communicate, Content as a Service (CaaS), Content Browser and 4 more
Started Jan 31, 2025, 04:06 PM UTC· resolved Jan 31, 2025, 04:15 PM UTC
- investigating Jan 31, 2025, 04:06 PM UTC
We are currently investigating the root cause of the degraded performance and will work on resolving the issue as quickly as possible. Updates will be provided here as soon as they become available.
- resolved Jan 31, 2025, 04:15 PM UTC
This incident has been resolved.
Minor November 15, 2024 WebMD Ignite Healthwise solutions disruption to utilization reporting data 145d 3h Content as a Service (CaaS), EMR Modules
Started Nov 15, 2024, 02:59 PM UTC· resolved Apr 09, 2025, 06:31 PM UTC
- investigating Nov 15, 2024, 02:59 PM UTC
We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting). Updates will be provided here as they become available. NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.
- investigating Jan 28, 2025, 07:59 PM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2025, 08:00 PM UTC
We are continuing to investigate this issue.
- resolved Apr 09, 2025, 06:31 PM UTC
This incident has been resolved.
Critical November 6, 2024 Healthwise solutions - content service issue 14m Coach, Communicate, Content Browser, Custom Content Manager (CCM) and 4 more
Started Nov 06, 2024, 09:43 PM UTC· resolved Nov 06, 2024, 09:57 PM UTC
- investigating Nov 06, 2024, 09:43 PM UTC
We are experiencing an issue which is preventing content from being displayed or fulfilled. We are actively investigating and working to resolve as quickly as possible. Updates will be provided as they become available.
- investigating Nov 06, 2024, 09:56 PM UTC
The issue has been resolved and all solutions are operating as normal. Thank you for your patience!
- resolved Nov 06, 2024, 09:57 PM UTC
This incident has been resolved.