Healthie Outage History
Healthie is up right nowPingoru has recorded 85 incidents for Healthie: 81 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 55 of 720 (8%) |
| May 2026 | 7 | 3 of 744 (0%) |
| June 2026 | 8 | 6 of 720 (1%) |
| July 2026 | 8 | 44 of 744 (6%) |
| August 2026 | 6 | 8 of 744 (1%) |
| September 2026 | 4 | 165 of 720 (23%) |
| October 2026 | 3 | 3 of 592 (1%) |
Incidents, newest first
Notice June 15, 2026 Delays in Sending Webhooks and other background jobs 52m
Started Jun 15, 2026, 04:55 PM UTC· resolved Jun 15, 2026, 05:48 PM UTC
- investigating Jun 15, 2026, 04:55 PM UTC
We are seeing delays of a few minutes with sending some webhooks. Our team is investigating.
- resolved Jun 15, 2026, 05:48 PM UTC
This has been resolved.
Notice June 5, 2026 Intermittent Zoom transcription and AI Scribe disruption –
Started Jun 05, 2026, 07:15 PM UTC· resolved Jun 05, 2026, 07:15 PM UTC
- resolved Jun 05, 2026, 09:39 PM UTC
Between June 3 and June 5, some appointments intermittently did not generate Zoom transcripts or AI Scribe notes. The issue was caused by exceeding Zoom's API rate limits, which can prevent transcription from starting at the beginning of a call. An earlier status update indicated this was resolved; the conditions that triggered the issue subsequently re-emerged on June 4 and June 5. We have since deployed a safeguard to prevent this from recurring, increased our integration capacity, and added monitoring to detect the condition proactively. We are actively monitoring to confirm stability. Where Zoom cloud recording was enabled, transcripts were preserved. For appointments where transcripts could not be recovered, impacted providers will be notified directly.
Notice June 5, 2026 Intermittent Zoom transcription errors –
Started Jun 05, 2026, 04:00 PM UTC· resolved Jun 05, 2026, 04:00 PM UTC
- resolved Jun 05, 2026, 04:50 PM UTC
Some users are experienced errors when generating or regenerating session recordings and transcript notes. We have taken steps to both immediately mitigate this issue as well as prevent this going forward.
Minor May 16, 2026 We are currently experiencing delays processing background jobs 9m
Started May 16, 2026, 06:09 PM UTC· resolved May 16, 2026, 06:18 PM UTC
- identified May 16, 2026, 06:09 PM UTC
We have identified the issue and are working on a fix.
- resolved May 16, 2026, 07:09 PM UTC
The incident has been resolved and background jobs are being processed normally
Notice May 14, 2026 Javascript error preventing some front-ends from loading –
Started May 14, 2026, 10:48 PM UTC· resolved May 14, 2026, 10:48 PM UTC
- resolved May 14, 2026, 11:09 PM UTC
This has been resolved.
- investigating May 14, 2026, 11:09 PM UTC
A Javascript error is causing some Healthie front-ends to fail to load, which is manifesting as an infinite loading circle. This should be resolved in the next few minutes. Backend and API based actions are not affected.
Minor May 14, 2026 Issues connecting to Zus 34m Healthie (Production)
Started May 14, 2026, 06:55 PM UTC· resolved May 14, 2026, 07:29 PM UTC
- identified May 14, 2026, 06:55 PM UTC
We have identified an issue currently affecting our connection with Zus. We have isolated the issue and are deploying a fix.
- resolved May 14, 2026, 07:29 PM UTC
This incident has been resolved.
Minor May 11, 2026 403 Errors Accessing Healthie 15m Healthie (Production)
Started May 11, 2026, 11:24 PM UTC· resolved May 11, 2026, 11:39 PM UTC
- investigating May 11, 2026, 11:24 PM UTC
We are investigating reports of 403 errors when accessing Healthie. We'll post updates as we know more.
- resolved May 11, 2026, 11:39 PM UTC
This issue is now resolved. If you're still seeing errors, refresh the page and you should be able to access Healthie again without error.
Minor May 8, 2026 Issues loading embedded dashboards in Visualize 1h 27m Healthie (Production)
Started May 08, 2026, 09:21 PM UTC· resolved May 08, 2026, 10:48 PM UTC
- investigating May 08, 2026, 09:21 PM UTC
We are currently investigating an issue causing 502 errors when loading embedded dashboards in the Visualize section of Healthie. Other areas of the platform are unaffected. Our engineering team is actively working to identify the root cause and restore service.
- resolved May 08, 2026, 10:48 PM UTC
The root cause has been identified and resolved. All embedded reports have been restored and fully operational.
Notice April 27, 2026 Reduced Functionality in Visualize Reporting 2d Healthie (Production)
Started Apr 27, 2026, 09:51 PM UTC· resolved Apr 29, 2026, 09:53 PM UTC
- investigating Apr 27, 2026, 09:51 PM UTC
The Provider Utilization Dashboard is disable right now due to an issue with our Business Insights tool Metabase. The Appointments report is also affected - the Provider Name, Appointment Type, and Status filters are not working correctly at the moment. We're working with the vendor on a fix and we'll update you as soon as it's resolved.
- resolved Apr 29, 2026, 09:53 PM UTC
Fix is live. The Provider Utilization Dashboard and Appointments Report filters are back to fully functional.
Major April 25, 2026 Production site unresponsive 2h 10m Healthie (Production)
Started Apr 25, 2026, 11:51 AM UTC· resolved Apr 25, 2026, 02:01 PM UTC
- investigating Apr 25, 2026, 11:51 AM UTC
We are currently investigating an issue causing unresponsiveness in the site.
- monitoring Apr 25, 2026, 12:04 PM UTC
At this time the site is operational, we are monitoring to ensure that the issue is fully resolved.
- resolved Apr 25, 2026, 02:01 PM UTC
This incident has been resolved.
Major April 22, 2026 Staging Partial Outage 1h 27m Healthie (Sandbox)
Started Apr 22, 2026, 07:06 PM UTC· resolved Apr 22, 2026, 08:33 PM UTC
- investigating Apr 22, 2026, 07:06 PM UTC
We are investigating an issue causing difficulties in loading our staging environment, we will update as we have more information available.
- resolved Apr 22, 2026, 08:33 PM UTC
This incident has been resolved.
Minor April 16, 2026 Scheduling errors 30m Healthie (Production)
Started Apr 16, 2026, 06:53 PM UTC· resolved Apr 16, 2026, 07:23 PM UTC
- investigating Apr 16, 2026, 06:53 PM UTC
We are investigating reports of errors when booking appointments.
- resolved Apr 16, 2026, 07:23 PM UTC
This issue has been resolved. Patients and providers can now book appointments without errors.
Minor April 16, 2026 Delays in processing webhooks and background jobs in Staging environment 2h 34m Healthie (Sandbox)
Started Apr 16, 2026, 02:34 PM UTC· resolved Apr 16, 2026, 05:09 PM UTC
- identified Apr 16, 2026, 02:34 PM UTC
We have identified an issue causing delays in processing webhooks and background jobs in our staging environment. We will update as we roll out a fix.
- resolved Apr 16, 2026, 05:09 PM UTC
We have identified and fixed the cause of the issue, operations should be back to normal.
Minor March 30, 2026 DoseSpot: Intermittent Slowness 4h 26m DoseSpot
Started Mar 30, 2026, 07:13 PM UTC· resolved Mar 30, 2026, 11:40 PM UTC
- monitoring Mar 30, 2026, 07:13 PM UTC
DoseSpot has confirmed they are experiencing a performance issue and are working on a fix. The platform may be slow to load or, in some cases, may not load at all. We will update this page once DoseSpot reports a resolution. https://status.dosespot.com/posts/details/P04ONBJ
- resolved Mar 30, 2026, 11:40 PM UTC
This incident has been resolved. DoseSpot performance is back to normal.
Notice March 16, 2026 Increase in Zoom Transcription Errors 1h 5m
Started Mar 16, 2026, 06:53 PM UTC· resolved Mar 16, 2026, 07:59 PM UTC
- investigating Mar 16, 2026, 06:53 PM UTC
We are seeing an increase in Zoom transcription errors which appears to be due to a server incident on Zoom's side. We have reached out to them to escalate. This is specific to Zoom transcriptions and Zoom calls (and Healthie more broadly) are not otherwise affected.
- resolved Mar 16, 2026, 07:59 PM UTC
Zoom validated this as an issue on their end which has now been resolved - https://www.zoomstatus.com/incidents/r5swflw3b537
Minor March 11, 2026 Log in issues 1h 20m Healthie (Production)
Started Mar 11, 2026, 02:35 PM UTC· resolved Mar 11, 2026, 03:56 PM UTC
- investigating Mar 11, 2026, 02:35 PM UTC
We're currently aware of an issue where 2FA SMS codes are delayed or not delivered. We are actively investigating. We'll provide an update as soon as we have more information.
- monitoring Mar 11, 2026, 02:39 PM UTC
The issue affecting 2FA SMS code delivery has been resolved. The root cause was an upstream issue with our SMS service provider: https://status.twilio.com/incidents/frcp4hcsfvrq Performance is back to normal. We'll continue monitoring before closing this incident out.
- resolved Mar 11, 2026, 03:56 PM UTC
This incident has been resolved.
Notice March 2, 2026 Bridge data sync delayed 40m Healthie (Production)
Started Mar 02, 2026, 03:29 PM UTC· resolved Mar 02, 2026, 04:09 PM UTC
- monitoring Mar 02, 2026, 03:29 PM UTC
Bridge is unable to sync Healthie customer data to S3 and Snowflake destinations. The issue started at 9:30am ET and is caused by an outage at Confluent, the third-party data connector behind Bridge. Customers using Bridge will not receive data updates to their S3 or Snowflake destinations until this is resolved. No other Healthie products or services are affected. We're in touch with the Confluent team and they are actively investigating. We'll share updates as we have them.
- resolved Mar 02, 2026, 04:09 PM UTC
Confluent has confirmed the issue is resolved. Bridge data syncs to S3 and Snowflake destinations are running again as expected. Data feeds may take until noon ET to fully catch up. We're following up with Confluent to understand the root cause and their mitigation plans going forward.
Major February 27, 2026 Access issues on Staging – Healthie (Sandbox)
Started Feb 27, 2026, 05:04 PM UTC· resolved Feb 27, 2026, 05:04 PM UTC
- resolved Feb 27, 2026, 05:55 PM UTC
We saw internal server errors temporarily in staging that prevented access for a brief period. The issue had been identified and addressed and there was no impact on API calls and no production impact.
Notice February 25, 2026 Healthie is unavailable 11m Healthie (Production)
Started Feb 25, 2026, 04:04 PM UTC· resolved Feb 25, 2026, 04:15 PM UTC
- investigating Feb 25, 2026, 04:04 PM UTC
Healthie is currently unavailable. Some users may see blank screens or pages that fail to load. We are investigating and will post updates here.
- monitoring Feb 25, 2026, 04:10 PM UTC
Healthie is back up and running. We are continuing to monitor.
- resolved Feb 25, 2026, 04:15 PM UTC
This incident has been resolved.
Notice February 23, 2026 Google Calendar sync delays 2h 26m Healthie (Production)
Started Feb 23, 2026, 06:17 PM UTC· resolved Feb 23, 2026, 08:43 PM UTC
- investigating Feb 23, 2026, 06:17 PM UTC
We're investigating reports of delays in processing Google Calendar sync updates. As soon as we have more details, we'll post another update.
- resolved Feb 23, 2026, 08:43 PM UTC
Google Calendar sync processing returned to normal as of 3:30 PM ET. Syncs initially started to be delayed at around 10:30 AM ET, with fixes being deployed at 1:40 PM and 2:45 PM. Queues are now fully caught up and we're marking this incident as resolved.
Notice February 18, 2026 Access Issues with Staging 14m Healthie (Sandbox)
Started Feb 18, 2026, 10:41 PM UTC· resolved Feb 18, 2026, 10:56 PM UTC
- investigating Feb 18, 2026, 10:41 PM UTC
We are seeing issues with signing in to Staging. This may also potentially be impacting API calls. There is no impact to production.
- resolved Feb 18, 2026, 10:56 PM UTC
This has been resolved.
Critical February 13, 2026 Slow response times, pages failing to load 33m Healthie (Production)
Started Feb 13, 2026, 08:09 PM UTC· resolved Feb 13, 2026, 08:42 PM UTC
- investigating Feb 13, 2026, 07:35 PM UTC
We're investigating slow response times and increased error rates. In some cases, Healthie might not load at all.
- investigating Feb 13, 2026, 07:50 PM UTC
Our team is actively working to resolve this issue. Healthie may be inaccessible via web and mobile apps at this time. We'll post another update as soon as we have more information.
- investigating Feb 13, 2026, 08:01 PM UTC
We have seen performance continue to degrade and most queries are now not returning successfully. Our team believes we've identified the issue with our infrastructure, and are working to resolve as fast as possible.
- investigating Feb 13, 2026, 08:09 PM UTC
We identified the issue to be a sudden failure to be able to connect to an underlying AWS database. We were able to route around that connection for now and service was restored at ~3:03pm eastern. We saw slow performance between ~2:20-2:35pm eastern, and then downtime from ~2:35pm to 3:03pm eastern.
- investigating Feb 13, 2026, 08:09 PM UTC
Healthie is back online. We're continuing to monitor for any remaining issues.
- investigating Feb 13, 2026, 08:10 PM UTC
Please see prior message.
- resolved Feb 13, 2026, 08:42 PM UTC
Performance is stable across the board. This incident is now resolved.
Notice February 9, 2026 AI Scribe - Note Generation Reliability 10d 2h Healthie (Production)
Started Feb 09, 2026, 08:21 PM UTC· resolved Feb 19, 2026, 10:22 PM UTC
- identified Feb 09, 2026, 08:21 PM UTC
We are aware of an issue where a small percentage of AI Scribe sessions fail to generate a note due to connection interruptions between Zoom's Real-Time Media Streams service and our system. We've identified multiple contributing factors and several improvements have already shipped. We are working closely with Zoom to fully resolve the automatic connection recovery issue. We will update this page as progress continues.
- identified Feb 12, 2026, 12:13 AM UTC
**Update – Ongoing Investigation** We are continuing to investigate an issue impacting a small percentage of AI Scribe sessions related to Zoom’s Real-Time Media Streams connection. Through deeper analysis, we’ve identified two primary causes contributing to most affected sessions: * In certain cases, Zoom does not return expected connection or disconnect signals, preventing Scribe from starting or completing properly. * Periods of high simultaneous session volume (such as appointments starting at the top of the hour) may impact connection stability. In parallel, our team is developing reconnection logic to automatically recover sessions when mid-session disruptions occur. However, the inconsistencies in Zoom's signals are making this implementation more complex than anticipated. Our team is actively working on a workaround while partnering with Zoom to address the underlying issues. Our teams remain closely engaged, and we will continue to share updates as progress is made.
- identified Feb 12, 2026, 12:17 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 13, 2026, 11:07 PM UTC
Continued Mitigation in Progress Zoom has informed us of upcoming connectivity improvements on their end. We will closely monitor whether these changes have any impact on the issue affecting a small percentage of AI Scribe sessions. In parallel, we are proceeding with our own mitigation work. Our team has implemented additional safeguards, including enhanced reconnection logic, designed to prevent these Zoom-related inconsistencies from interrupting session completion. This work is in final stages prior to deployment. Zoom will also continue its investigation next week, and we have additional working sessions scheduled to review findings and next steps. We expect a significant reduction in related errors once our mitigation is live. We remain actively engaged with Zoom and will continue to provide updates as progress continues.
- monitoring Feb 17, 2026, 09:37 PM UTC
Improvements Released Zoom has deployed connectivity updates over the weekend. Additionally, we have released enhanced reconnection logic within AI Scribe to better handle interrupted or missing RTMS connection signals. Initial data indicates a significant reduction in related session failures. We are continuing active monitoring to validate sustained stability and remain engaged with Zoom. We will provide further updates as monitoring progresses.
- resolved Feb 19, 2026, 10:22 PM UTC
Stability Confirmed Following Zoom’s connectivity updates and the release of enhanced reconnection logic within AI Scribe, we have observed sustained stability and a continued reduction in related session failures. Based on ongoing monitoring and maintained performance, this incident is now considered resolved. We will continue to monitor system performance as part of standard operations. Thank you for your patience while we worked through this issue.
Notice January 30, 2026 Elevated error rates with Zus 1d Healthie (Production)
Started Jan 30, 2026, 05:45 PM UTC· resolved Jan 31, 2026, 06:10 PM UTC
- investigating Jan 30, 2026, 05:45 PM UTC
We're investigating new reports of errors occurring when attempting to use the Zus integration. This may prevent patient and provider syncing with Zus. Our team has raised the issue with Zus and they're investigating.
- resolved Jan 31, 2026, 06:10 PM UTC
We've seen error rates return to normal.
Notice January 27, 2026 Increased Error Rates from Zus API 3h 14m
Started Jan 27, 2026, 06:45 PM UTC· resolved Jan 27, 2026, 10:00 PM UTC
- investigating Jan 27, 2026, 06:45 PM UTC
The issue with Zus returning abnormal errors has re-appeared. We have re-raised this with Zus.
- resolved Jan 27, 2026, 10:00 PM UTC
We have seen error rates return to normal.