Healthie incident
Intermittent Zoom transcription and AI Scribe disruption
Resolved on June 5, 2026.
Between June 3 and June 5, some appointments intermittently did not generate Zoom transcripts or AI Scribe notes. The issue was caused by exceeding Zoom's API rate limits, which can prevent transcription from starting at the beginning of a call. An earlier status update indicated this was resolved; the conditions that triggered the issue subsequently re-emerged on June 4 and June 5. We have since deployed a safeguard to prevent this from recurring, increased our integration capacity, and added monitoring to detect the condition proactively. We are actively monitoring to confirm stability. Where Zoom cloud recording was enabled, transcripts were preserved. For appointments where transcripts could not be recovered, impacted providers will be notified directly.
Update timeline
- resolved Jun 05, 2026, 09:39 PM UTC
Between June 3 and June 5, some appointments intermittently did not generate Zoom transcripts or AI Scribe notes. The issue was caused by exceeding Zoom's API rate limits, which can prevent transcription from starting at the beginning of a call. An earlier status update indicated this was resolved; the conditions that triggered the issue subsequently re-emerged on June 4 and June 5. We have since deployed a safeguard to prevent this from recurring, increased our integration capacity, and added monitoring to detect the condition proactively. We are actively monitoring to confirm stability. Where Zoom cloud recording was enabled, transcripts were preserved. For appointments where transcripts could not be recovered, impacted providers will be notified directly.
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