Healthie had 57 outages in the last 2 years totaling 335h 35m of downtime — averaging 2.3 incidents per month.
There were 57 Healthie outages since September 10, 2025 totaling 335h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an error message appearing in production this should be resolved shortly.
We have rolled out a fix for this error and refreshing the application should resolve the error.
We are seeing delays of a few minutes with sending some webhooks. Our team is investigating.
This has been resolved.
Between June 3 and June 5, some appointments intermittently did not generate Zoom transcripts or AI Scribe notes. The issue was caused by exceeding Zoom's API rate limits, which can prevent transcription from starting at the beginning of a call. An earlier status update indicated this was resolved; the conditions that triggered the issue subsequently re-emerged on June 4 and June 5. We have since deployed a safeguard to prevent this from recurring, increased our integration capacity, and added monitoring to detect the condition proactively. We are actively monitoring to confirm stability. Where Zoom cloud recording was enabled, transcripts were preserved. For appointments where transcripts could not be recovered, impacted providers will be notified directly.
Some users are experienced errors when generating or regenerating session recordings and transcript notes. We have taken steps to both immediately mitigate this issue as well as prevent this going forward.
We have identified the issue and are working on a fix.
The incident has been resolved and background jobs are being processed normally
This has been resolved.
A Javascript error is causing some Healthie front-ends to fail to load, which is manifesting as an infinite loading circle. This should be resolved in the next few minutes. Backend and API based actions are not affected.
We have identified an issue currently affecting our connection with Zus. We have isolated the issue and are deploying a fix.
This incident has been resolved.
We are investigating reports of 403 errors when accessing Healthie. We'll post updates as we know more.
This issue is now resolved. If you're still seeing errors, refresh the page and you should be able to access Healthie again without error.
We are currently investigating an issue causing 502 errors when loading embedded dashboards in the Visualize section of Healthie. Other areas of the platform are unaffected. Our engineering team is actively working to identify the root cause and restore service.
The root cause has been identified and resolved. All embedded reports have been restored and fully operational.
The Provider Utilization Dashboard is disable right now due to an issue with our Business Insights tool Metabase. The Appointments report is also affected - the Provider Name, Appointment Type, and Status filters are not working correctly at the moment. We're working with the vendor on a fix and we'll update you as soon as it's resolved.
Fix is live. The Provider Utilization Dashboard and Appointments Report filters are back to fully functional.
We are currently investigating an issue causing unresponsiveness in the site.
At this time the site is operational, we are monitoring to ensure that the issue is fully resolved.
This incident has been resolved.
We are investigating an issue causing difficulties in loading our staging environment, we will update as we have more information available.
This incident has been resolved.
We are investigating reports of errors when booking appointments.
This issue has been resolved. Patients and providers can now book appointments without errors.
We have identified an issue causing delays in processing webhooks and background jobs in our staging environment. We will update as we roll out a fix.
We have identified and fixed the cause of the issue, operations should be back to normal.
DoseSpot has confirmed they are experiencing a performance issue and are working on a fix. The platform may be slow to load or, in some cases, may not load at all. We will update this page once DoseSpot reports a resolution. https://status.dosespot.com/posts/details/P04ONBJ
This incident has been resolved. DoseSpot performance is back to normal.
We are seeing an increase in Zoom transcription errors which appears to be due to a server incident on Zoom's side. We have reached out to them to escalate. This is specific to Zoom transcriptions and Zoom calls (and Healthie more broadly) are not otherwise affected.
Zoom validated this as an issue on their end which has now been resolved - https://www.zoomstatus.com/incidents/r5swflw3b537
We're currently aware of an issue where 2FA SMS codes are delayed or not delivered. We are actively investigating. We'll provide an update as soon as we have more information.
The issue affecting 2FA SMS code delivery has been resolved. The root cause was an upstream issue with our SMS service provider: https://status.twilio.com/incidents/frcp4hcsfvrq Performance is back to normal. We'll continue monitoring before closing this incident out.
This incident has been resolved.
Bridge is unable to sync Healthie customer data to S3 and Snowflake destinations. The issue started at 9:30am ET and is caused by an outage at Confluent, the third-party data connector behind Bridge. Customers using Bridge will not receive data updates to their S3 or Snowflake destinations until this is resolved. No other Healthie products or services are affected. We're in touch with the Confluent team and they are actively investigating. We'll share updates as we have them.
Confluent has confirmed the issue is resolved. Bridge data syncs to S3 and Snowflake destinations are running again as expected. Data feeds may take until noon ET to fully catch up. We're following up with Confluent to understand the root cause and their mitigation plans going forward.
We saw internal server errors temporarily in staging that prevented access for a brief period. The issue had been identified and addressed and there was no impact on API calls and no production impact.
Healthie is currently unavailable. Some users may see blank screens or pages that fail to load. We are investigating and will post updates here.
Healthie is back up and running. We are continuing to monitor.
This incident has been resolved.
We're investigating reports of delays in processing Google Calendar sync updates. As soon as we have more details, we'll post another update.
Google Calendar sync processing returned to normal as of 3:30 PM ET. Syncs initially started to be delayed at around 10:30 AM ET, with fixes being deployed at 1:40 PM and 2:45 PM. Queues are now fully caught up and we're marking this incident as resolved.
We are seeing issues with signing in to Staging. This may also potentially be impacting API calls. There is no impact to production.
This has been resolved.
We're investigating slow response times and increased error rates. In some cases, Healthie might not load at all.
Our team is actively working to resolve this issue. Healthie may be inaccessible via web and mobile apps at this time. We'll post another update as soon as we have more information.
We have seen performance continue to degrade and most queries are now not returning successfully. Our team believes we've identified the issue with our infrastructure, and are working to resolve as fast as possible.
We identified the issue to be a sudden failure to be able to connect to an underlying AWS database. We were able to route around that connection for now and service was restored at ~3:03pm eastern. We saw slow performance between ~2:20-2:35pm eastern, and then downtime from ~2:35pm to 3:03pm eastern.
Healthie is back online. We're continuing to monitor for any remaining issues.
Please see prior message.
Performance is stable across the board. This incident is now resolved.
We're investigating new reports of errors occurring when attempting to use the Zus integration. This may prevent patient and provider syncing with Zus. Our team has raised the issue with Zus and they're investigating.
We've seen error rates return to normal.