Greenlight Guru had 20 outages in the last 2 years totaling 14h 5m of downtime — averaging 0.8 incidents per month.
There were 20 Greenlight Guru outages since July 10, 2025 totaling 14h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
A background service began to behave abnormally, resulting in failed requests and activity disruptions. The service appeared to be running normally, but became unresponsive, leading to a service disruption for customers in the EU. The team addressed the affected service, which restored functionality to the system.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
We are investigating degraded system performance
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
Vendor service is down and recovering. Certain actions will remain slow and may require retries until full recovery.
This incident has been resolved.
Outage of Greenlight Guru Clinical services detected and mitigated.
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
### **Incident Summary** On October 23rd, customers experienced failures when viewing embedded PDFs within the Quality Processes workspace between approximately 14:00 UTC and 14:18 UTC. ### **Impact** **Affected:** Users attempting to view embedded PDFs within the Quality Processes workspace **Symptoms:** Users attempting to view these PDF’s received a “refuse to connect error” **Duration:** ~18 minutes **Root Cause** A recent security update to prevent unauthorized embeddings caused some legitimate embeddings to be unable to load. ### **Resolution** At 14:14 UTC, the security configuration was corrected to allow legitimate embedded loads in the pre-production environment and validated by the team. At 14:18 UTC, the fix was deployed to all production environments, fully restoring service. ### **Next Steps / Prevention** We will: * Implement automated testing to cover loading of embedded PDF’s. ### **Status** This incident is resolved.
We are currently investigating a disruption affecting the quality process workspace.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
We are aware of a major, widespread outage affecting our core Content Delivery Network (CDN), Cloudflare. Cloudflare is currently experiencing a "Global Network Issue," which is impacting many services across the internet, including Greenlight Guru Systems.
This incident has been resolved.
Cloudfare reports a fix has been implemented and have resolved their incident. We will be continuing to monitor to ensure all services are back to normal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the Documents and Training modules in the EU region of Ultralight. Our engineering team is actively working to identify the root cause.
We are currently investigating an issue where users are seeing an intermittent access error "You don't have permission to do that." that goes away after a refresh. We are appreciate your patience while we investigate and restore the functionality.
We are continuing the investigation and have confirmed EU is not impacted.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
We are working on restoring a service disruption affecting importing data from CSV (Design Controls/Risk) into Ultralight and users may experience disruptions. Our engineering team is actively working to restore this functionality.
The issue has been resolved and all impacted services are functioning normally. Thank you for your patience and understanding.
We are currently investigating a service disruption affecting Ultralight platform on the US Region. Users may experience disruptions. Our engineering team is actively working to identify the root cause.
The team has implemented a fix and we're currently monitoring.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
We are currently investigating a service disruption affecting Document and Change Management in the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.
We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
# Incident Summary On March 3 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 15:05-15:33 UTC. ## Impact **Affected:** A limited subset of customers in the US Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 15:33 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.
We are currently investigating reports of increased error rates affecting parts of the Greenlight Guru Clinical eConsent module. Users may experience intermittent errors. Our engineering team is actively working to determine the root cause.
We have identified the cause of the elevated error rates. eConsent continues to be primarily unavailable for signing. The remaining system is not impacted. We are currently implementing a fix and monitoring recovery.
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
We are continuing to monitor for any further issues.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
We are currently investigating this issue.
This incident has been resolved. There was a momentary disruption caused by updated configuration. All impacted services are functioning normally. Thank you for your patience and understanding.
We investigated a service disruption affecting Documents and Change Management workspaces of the Greenlight Guru platform. Users may have experienced intermittent disruptions. Our engineering team has resolved the issue and is conducting a root cause analysis.
# Incident Summary On February 9 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 9:45-10:59 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 10:59 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.
We are currently aware of an issue affecting file uploads. Due to an outage with a third-party vendor, some uploads may fail. Our team is actively monitoring the situation and working with the vendor to ensure full functionality is restored as soon as possible. We will provide updates as more information becomes available.
Our vendor has identified the issue and a fix is being implemented
We continue to engage with our vendor and are working to have the issue resolved as soon as possible
Uploads may continue to fail, our vendor continues to work on rolling out a fix.
Our vendor has implemented a fix, and we have confirmed resolution of the issue.
We are currently investigating a service disruption affecting Documents and Change Management workspaces of the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
# Incident Summary On December 11, 2025, some customers experienced a disruption to Document and Change Management workflows between approximately 2:15-3:08 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 3:08 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.