Greenlight Guru Outage History

# Incident Summary On March 3 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 15:05-15:33 UTC. ## Impact **Affected:** A limited subset of customers in the US Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 15:33 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.

# Incident Summary On March 3 2026, customers experienced a disruption to Change Management workflows between approximately 13:08-14:18 UTC. ## Impact **Affected:** All customers. **Symptoms:** Users reported inability to access change orders. ## Root Cause A component responsible for displaying Change Orders began erroring and was unable to complete requests. ## Resolution Once the component was identified, the component was restarted and service was fully restored. In some cases, users needed to refresh their browser session to ensure the application loaded. Performance returned to normal by 14:18 UTC. ## Next Steps / Prevention We are taking the following steps to reduce the likelihood of similar issues in the future: * Implementing additional safeguards around Change Order components. * Conducting a post-incident review. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Change Management workspaces.

# Incident Summary On February 9 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 9:45-10:59 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 10:59 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.