[EU] Service Disruption - Document and Change Management

Update timeline

1. investigating Dec 11, 2025, 12:31 PM UTC

   We are currently investigating a service disruption affecting Documents and Change Management workspaces of the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.

2. investigating Dec 11, 2025, 12:54 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 11, 2025, 01:05 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Dec 11, 2025, 01:07 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Dec 11, 2025, 01:28 PM UTC

   This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

6. postmortem Dec 11, 2025, 03:50 PM UTC

   # Incident Summary On December 11, 2025, some customers experienced a disruption to Document and Change Management workflows between approximately 2:15-3:08 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 3:08 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.