[US] Greenlight Guru Service Disruption - Document and Change Management

Update timeline

1. investigating Mar 03, 2026, 03:32 PM UTC

   We are currently investigating a service disruption affecting Document and Change Management in the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.

2. identified Mar 03, 2026, 03:35 PM UTC

   We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.

3. monitoring Mar 03, 2026, 03:39 PM UTC

   A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

4. resolved Mar 03, 2026, 04:15 PM UTC

   This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

5. postmortem Mar 04, 2026, 12:14 AM UTC

   # Incident Summary On March 3 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 15:05-15:33 UTC. ## Impact **Affected:** A limited subset of customers in the US Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 15:33 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.