Resolved after 8 hours 14 minutes, affecting Ultralight - US and Ultralight - EU, on December 15, 2025.
Our vendor has implemented a fix, and we have confirmed resolution of the issue.
Affected components
Update timeline
- identified Dec 15, 2025, 07:25 PM UTC
We are currently aware of an issue affecting file uploads. Due to an outage with a third-party vendor, some uploads may fail. Our team is actively monitoring the situation and working with the vendor to ensure full functionality is restored as soon as possible. We will provide updates as more information becomes available.
- identified Dec 15, 2025, 07:27 PM UTC
Our vendor has identified the issue and a fix is being implemented
- identified Dec 15, 2025, 08:12 PM UTC
We continue to engage with our vendor and are working to have the issue resolved as soon as possible
- identified Dec 15, 2025, 09:59 PM UTC
Uploads may continue to fail, our vendor continues to work on rolling out a fix.
- resolved Dec 16, 2025, 03:40 AM UTC
Our vendor has implemented a fix, and we have confirmed resolution of the issue.
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