Greenlight Guru incident

EU - Ultralight Partial outage for Documents and Training Modules

Major Resolved

Greenlight Guru experienced a major incident on April 17, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:02 PM UTC
Resolved
Dec 08, 2025, 04:06 PM UTC
Duration
—
Detected by Pingoru
Apr 17, 2026, 07:02 PM UTC

Update timeline

  1. monitoring Apr 17, 2026, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Apr 17, 2026, 07:02 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

  3. identified Apr 17, 2026, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Apr 17, 2026, 07:02 PM UTC

    We are currently investigating an issue affecting the Documents and Training modules in the EU region of Ultralight. Our engineering team is actively working to identify the root cause.