[EU] Greenlight Guru Service Disruption - Document and Change Management

Update timeline

1. resolved Feb 09, 2026, 05:17 PM UTC

   We investigated a service disruption affecting Documents and Change Management workspaces of the Greenlight Guru platform. Users may have experienced intermittent disruptions. Our engineering team has resolved the issue and is conducting a root cause analysis.

2. postmortem Feb 09, 2026, 05:20 PM UTC

   # Incident Summary On February 9 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 9:45-10:59 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 10:59 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.