Greenlight Guru incident

Ultralight US: System Unavailable

Critical

Resolved on July 21, 2026.

identified Jul 22, 2026, 03:03 PM UTC

We've identified an issue with the US Environment where users are not able to access the system. We're investigating the issue.

Started
Jul 21, 2026, 11:29 PM UTC
Resolved
Jul 21, 2026, 11:29 PM UTC
Duration
–
Detected by Pingoru
Jul 21, 2026, 11:29 PM UTC

Update timeline

  1. resolved Jul 22, 2026, 03:03 PM UTC

    **What Happened:** An issue with underlying infrastructure in our US cluster caused application unavailability, resulting in a blank page for affected users. The EU environment remained fully operational and unaffected. **Resolution:** Our engineering team identified the infrastructure degradation and took immediate corrective action to restore services. All systems were fully restored and the platform is operating normally. **Next Steps:**We are conducting a thorough root-cause review alongside our cloud provider to prevent similar issues in the future. We apologize for any inconvenience this disruption may have caused.

  2. identified Jul 22, 2026, 03:03 PM UTC

    We've identified an issue with the US Environment where users are not able to access the system. We're investigating the issue.

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