Greenlight Guru experienced a minor incident on August 7, 2025 affecting Clinical, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Clinical
Update timeline
- investigating Aug 07, 2025, 06:35 PM UTC
We are investigating degraded system performance
- investigating Aug 07, 2025, 06:36 PM UTC
Vendor service is down and recovering. Certain actions will remain slow and may require retries until full recovery.
- identified Aug 07, 2025, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 07, 2025, 06:39 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 07, 2025, 06:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 06:52 PM UTC
This incident has been resolved.