Greenlight Guru Outage History

Greenlight Guru is up right now

Greenlight Guru had 23 outages in the last 2 years totaling 20h 6m of downtime — averaging 0.9 incidents per month.

There were 23 Greenlight Guru outages since March 18, 2025 totaling 20h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.greenlight.guru

Minor September 21, 2026

Increased Errors

Detected by Pingoru
Sep 21, 2026, 09:58 AM UTC
Resolved
Sep 21, 2026, 12:23 PM UTC
Duration
2h 25m
Timeline · 4 updates
  1. investigating Sep 21, 2026, 09:58 AM UTC

    We are currently investigating reports of increased error rates affecting parts of the Ultra platform. Users may experience errors when reviewing documents for training. Our engineering team is actively working to determine the root cause.

  2. identified Sep 21, 2026, 11:24 AM UTC

    We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.

  3. monitoring Sep 21, 2026, 12:12 PM UTC

    A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

  4. resolved Sep 21, 2026, 12:23 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Minor September 2, 2026

Slow Response Times

Detected by Pingoru
Sep 02, 2026, 11:54 AM UTC
Resolved
Sep 02, 2026, 01:41 PM UTC
Duration
1h 46m
Timeline · 6 updates
  1. investigating Sep 02, 2026, 11:54 AM UTC

    We are currently investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.

  2. investigating Sep 02, 2026, 12:32 PM UTC

    We are still investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.

  3. investigating Sep 02, 2026, 01:03 PM UTC

    We are still investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.

  4. identified Sep 02, 2026, 01:10 PM UTC

    We have identified the cause of the degraded performance. We are currently implementing a fix and monitoring recovery.

  5. monitoring Sep 02, 2026, 01:22 PM UTC

    A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

  6. resolved Sep 02, 2026, 01:41 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Critical August 13, 2026

Service Disruption

Detected by Pingoru
Aug 13, 2026, 12:23 AM UTC
Resolved
Aug 13, 2026, 02:12 AM UTC
Duration
1h 49m
Timeline · 5 updates
  1. investigating Aug 13, 2026, 12:23 AM UTC

    We are currently investigating a service disruption affecting parts of the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.

  2. identified Aug 13, 2026, 12:33 AM UTC

    We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.

  3. identified Aug 13, 2026, 01:36 AM UTC

    We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.

  4. monitoring Aug 13, 2026, 01:41 AM UTC

    A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

  5. resolved Aug 13, 2026, 02:12 AM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Critical July 21, 2026

Ultralight US: System Unavailable

Detected by Pingoru
Jul 21, 2026, 11:29 PM UTC
Resolved
Jul 21, 2026, 11:29 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jul 22, 2026, 03:03 PM UTC

    **What Happened:** An issue with underlying infrastructure in our US cluster caused application unavailability, resulting in a blank page for affected users. The EU environment remained fully operational and unaffected. **Resolution:** Our engineering team identified the infrastructure degradation and took immediate corrective action to restore services. All systems were fully restored and the platform is operating normally. **Next Steps:**We are conducting a thorough root-cause review alongside our cloud provider to prevent similar issues in the future. We apologize for any inconvenience this disruption may have caused.

  2. identified Jul 22, 2026, 03:03 PM UTC

    We've identified an issue with the US Environment where users are not able to access the system. We're investigating the issue.

Read the full incident report →

Minor April 17, 2026

Ultralight - Service disruption

Detected by Pingoru
Apr 17, 2026, 05:52 PM UTC
Resolved
Apr 17, 2026, 06:14 PM UTC
Duration
22m
Affected: Ultralight - USUltralight - EU
Timeline · 3 updates
  1. investigating Apr 17, 2026, 05:52 PM UTC

    We are currently investigating an issue where users are seeing an intermittent access error "You don't have permission to do that." that goes away after a refresh. We are appreciate your patience while we investigate and restore the functionality.

  2. investigating Apr 17, 2026, 05:59 PM UTC

    We are continuing the investigation and have confirmed EU is not impacted.

  3. resolved Apr 17, 2026, 06:14 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Minor April 8, 2026

Ultralight - Service disruption affecting importing data from CSV (Design Controls/Risk

Detected by Pingoru
Apr 08, 2026, 01:56 PM UTC
Resolved
Apr 08, 2026, 02:24 PM UTC
Duration
28m
Affected: Ultralight - USUltralight - EU
Timeline · 2 updates
  1. identified Apr 08, 2026, 01:56 PM UTC

    We are working on restoring a service disruption affecting importing data from CSV (Design Controls/Risk) into Ultralight and users may experience disruptions. Our engineering team is actively working to restore this functionality.

  2. resolved Apr 08, 2026, 02:24 PM UTC

    The issue has been resolved and all impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Critical March 23, 2026

Ultralight - US Service Disruption

Detected by Pingoru
Mar 23, 2026, 02:26 PM UTC
Resolved
Mar 23, 2026, 03:00 PM UTC
Duration
34m
Affected: Ultralight - US
Timeline · 3 updates
  1. investigating Mar 23, 2026, 02:26 PM UTC

    We are currently investigating a service disruption affecting Ultralight platform on the US Region. Users may experience disruptions. Our engineering team is actively working to identify the root cause.

  2. monitoring Mar 23, 2026, 02:50 PM UTC

    The team has implemented a fix and we're currently monitoring.

  3. resolved Mar 23, 2026, 03:00 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Minor March 3, 2026

[US] Greenlight Guru Service Disruption - Document and Change Management

Detected by Pingoru
Mar 03, 2026, 03:05 PM UTC
Resolved
Mar 03, 2026, 04:15 PM UTC
Duration
1h 10m
Affected: Greenlight - US
Timeline · 5 updates
  1. investigating Mar 03, 2026, 03:32 PM UTC

    We are currently investigating a service disruption affecting Document and Change Management in the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.

  2. identified Mar 03, 2026, 03:35 PM UTC

    We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.

  3. monitoring Mar 03, 2026, 03:39 PM UTC

    A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

  4. resolved Mar 03, 2026, 04:15 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

  5. postmortem Mar 04, 2026, 12:14 AM UTC

    # Incident Summary On March 3 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 15:05-15:33 UTC. ## Impact **Affected:** A limited subset of customers in the US Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 15:33 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.

Read the full incident report →

Minor February 25, 2026

Clinical - Increased Errors for eConsent

Detected by Pingoru
Feb 25, 2026, 04:20 PM UTC
Resolved
Feb 25, 2026, 06:11 PM UTC
Duration
1h 51m
Affected: Clinical
Timeline · 5 updates
  1. investigating Feb 25, 2026, 04:48 PM UTC

    We are currently investigating reports of increased error rates affecting parts of the Greenlight Guru Clinical eConsent module. Users may experience intermittent errors. Our engineering team is actively working to determine the root cause.

  2. identified Feb 25, 2026, 05:09 PM UTC

    We have identified the cause of the elevated error rates. eConsent continues to be primarily unavailable for signing. The remaining system is not impacted. We are currently implementing a fix and monitoring recovery.

  3. monitoring Feb 25, 2026, 05:23 PM UTC

    A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

  4. monitoring Feb 25, 2026, 05:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 25, 2026, 06:11 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Critical February 13, 2026

Ultralight EU & US instances are currently experiencing issues and we are investigating the root cause.

Detected by Pingoru
Feb 13, 2026, 07:28 PM UTC
Resolved
Feb 13, 2026, 07:37 PM UTC
Duration
9m
Affected: Ultralight - USUltralight - EU
Timeline · 2 updates
  1. investigating Feb 13, 2026, 07:28 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 13, 2026, 07:37 PM UTC

    This incident has been resolved. There was a momentary disruption caused by updated configuration. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Major February 9, 2026

[EU] Greenlight Guru Service Disruption - Document and Change Management

Detected by Pingoru
Feb 09, 2026, 10:00 AM UTC
Resolved
Feb 09, 2026, 10:00 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Feb 09, 2026, 05:17 PM UTC

    We investigated a service disruption affecting Documents and Change Management workspaces of the Greenlight Guru platform. Users may have experienced intermittent disruptions. Our engineering team has resolved the issue and is conducting a root cause analysis.

  2. postmortem Feb 09, 2026, 05:20 PM UTC

    # Incident Summary On February 9 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 9:45-10:59 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 10:59 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.

Read the full incident report →

Minor December 15, 2025

Ultralight - File Upload Failures

Detected by Pingoru
Dec 15, 2025, 07:25 PM UTC
Resolved
Dec 16, 2025, 03:40 AM UTC
Duration
8h 14m
Affected: Ultralight - USUltralight - EU
Timeline · 5 updates
  1. identified Dec 15, 2025, 07:25 PM UTC

    We are currently aware of an issue affecting file uploads. Due to an outage with a third-party vendor, some uploads may fail. Our team is actively monitoring the situation and working with the vendor to ensure full functionality is restored as soon as possible. We will provide updates as more information becomes available.

  2. identified Dec 15, 2025, 07:27 PM UTC

    Our vendor has identified the issue and a fix is being implemented

  3. identified Dec 15, 2025, 08:12 PM UTC

    We continue to engage with our vendor and are working to have the issue resolved as soon as possible

  4. identified Dec 15, 2025, 09:59 PM UTC

    Uploads may continue to fail, our vendor continues to work on rolling out a fix.

  5. resolved Dec 16, 2025, 03:40 AM UTC

    Our vendor has implemented a fix, and we have confirmed resolution of the issue.

Read the full incident report →

Minor December 11, 2025

[EU] Service Disruption - Document and Change Management

Detected by Pingoru
Dec 11, 2025, 12:31 PM UTC
Resolved
Dec 11, 2025, 01:28 PM UTC
Duration
57m
Affected: Greenlight - EU
Timeline · 6 updates
  1. investigating Dec 11, 2025, 12:31 PM UTC

    We are currently investigating a service disruption affecting Documents and Change Management workspaces of the Greenlight Guru platform. Users may experience intermittent disruptions. Our engineering team is actively working to identify the root cause.

  2. investigating Dec 11, 2025, 12:54 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 11, 2025, 01:05 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 11, 2025, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 11, 2025, 01:28 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

  6. postmortem Dec 11, 2025, 03:50 PM UTC

    # Incident Summary On December 11, 2025, some customers experienced a disruption to Document and Change Management workflows between approximately 2:15-3:08 UTC. ## Impact **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported inability to upload, checkout or publish documents, or process change orders. ## Root Cause The disruption was caused by an unresponsive service. No customer data was negatively affected. ## Resolution The issue was mitigated by restarting the service. Performance returned to normal by 3:08 UTC. ## Next Steps / Prevention We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. ## Status The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.

Read the full incident report →

Major December 8, 2025

EU - Ultralight Partial outage for Documents and Training Modules

Detected by Pingoru
Dec 08, 2025, 04:06 PM UTC
Resolved
Dec 08, 2025, 04:06 PM UTC
Duration
—
Timeline · 4 updates
  1. monitoring Apr 17, 2026, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Apr 17, 2026, 07:02 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

  3. identified Apr 17, 2026, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Apr 17, 2026, 07:02 PM UTC

    We are currently investigating an issue affecting the Documents and Training modules in the EU region of Ultralight. Our engineering team is actively working to identify the root cause.

Read the full incident report →

Major November 18, 2025

3rd Party Cloudfare Service Disruption

Detected by Pingoru
Nov 18, 2025, 04:07 PM UTC
Resolved
Nov 18, 2025, 04:07 PM UTC
Duration
—
Timeline · 3 updates
  1. identified Apr 17, 2026, 07:02 PM UTC

    We are aware of a major, widespread outage affecting our core Content Delivery Network (CDN), Cloudflare. Cloudflare is currently experiencing a "Global Network Issue," which is impacting many services across the internet, including Greenlight Guru Systems.

  2. resolved Apr 17, 2026, 07:02 PM UTC

    This incident has been resolved.

  3. monitoring Apr 17, 2026, 07:02 PM UTC

    Cloudfare reports a fix has been implemented and have resolved their incident. We will be continuing to monitor to ensure all services are back to normal.

Read the full incident report →

Minor October 23, 2025

Service Disruption - Quality Processes

Detected by Pingoru
Oct 23, 2025, 02:38 PM UTC
Resolved
Oct 23, 2025, 02:38 PM UTC
Duration
—
Timeline · 4 updates
  1. monitoring Apr 17, 2026, 07:02 PM UTC

    A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.

  2. resolved Apr 17, 2026, 07:02 PM UTC

    ### **Incident Summary** On October 23rd, customers experienced failures when viewing embedded PDFs within the Quality Processes workspace between approximately 14:00 UTC and 14:18 UTC. ### **Impact** **Affected:** Users attempting to view embedded PDFs within the Quality Processes workspace **Symptoms:** Users attempting to view these PDF’s received a “refuse to connect error” **Duration:** ~18 minutes **Root Cause** A recent security update to prevent unauthorized embeddings caused some legitimate embeddings to be unable to load. ### **Resolution** At 14:14 UTC, the security configuration was corrected to allow legitimate embedded loads in the pre-production environment and validated by the team. At 14:18 UTC, the fix was deployed to all production environments, fully restoring service. ### **Next Steps / Prevention** We will: * Implement automated testing to cover loading of embedded PDF’s. ### **Status** This incident is resolved.

  3. investigating Apr 17, 2026, 07:02 PM UTC

    We are currently investigating a disruption affecting the quality process workspace.

  4. resolved Apr 17, 2026, 07:02 PM UTC

    This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Read the full incident report →

Major June 6, 2025

Login Errors

Detected by Pingoru
Jun 06, 2025, 01:45 PM UTC
Resolved
Jun 06, 2025, 01:45 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Apr 17, 2026, 07:03 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 17, 2026, 07:03 PM UTC

    This incident has been resolved.

  3. identified Apr 17, 2026, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 17, 2026, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

Read the full incident report →

Notice June 5, 2025

Elevated Errors

Detected by Pingoru
Jun 05, 2025, 03:30 PM UTC
Resolved
Jun 05, 2025, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 17, 2026, 07:03 PM UTC

    We're experiencing an elevated level of errors and are currently looking into the issue.

Read the full incident report →

Minor May 6, 2025

Error when publishing

Detected by Pingoru
May 06, 2025, 03:01 PM UTC
Resolved
May 06, 2025, 03:01 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Apr 17, 2026, 07:03 PM UTC

    Increased errors when publishing documents

  2. monitoring Apr 17, 2026, 07:03 PM UTC

    A fix is being rolled out to the necessary resources and service are fully operational

  3. resolved Apr 17, 2026, 07:03 PM UTC

    During a routine security update to enhance the safety and performance of our systems, one of our services encountered an unexpected issue and failed to restart properly. As a result, a brief service disruption occurred. Our team acted immediately to resolve the issue and restore full functionality. To ensure stability, a short period of downtime was necessary during the recovery process. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding as we worked to quickly address the situation.

  4. identified Apr 17, 2026, 07:03 PM UTC

    The team has identified the issue and is pushing out the fix. Users may experience a brief moment of downtime as the fix is rolled out.

Read the full incident report →

Notice March 18, 2025

Degraded load times of Greenlight Guru Clinical

Detected by Pingoru
Mar 18, 2025, 05:22 PM UTC
Resolved
Mar 18, 2025, 05:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 17, 2026, 07:03 PM UTC

    17:22 GMT: Network issue resulted in long load times and occasional retries required. 18:30 GMT: Traffic was routed to a region that was not experiencing the issue to mitigate. 19:50 GMT: Issue resolved in affected region and traffic back to being balanced evenly between regions.

Read the full incident report →