Graduway Outage History
Graduway is up right nowPingoru has recorded 41 incidents for Graduway: 9 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 2 | 6 of 744 (1%) |
| June 2026 | 1 | 65 of 720 (9%) |
| July 2026 | 2 | 69 of 744 (9%) |
| August 2026 | 1 | 49 of 744 (7%) |
| September 2026 | 1 | 75 of 720 (10%) |
| October 2026 | 0 | 0 of 522 (0%) |
Incidents, newest first
Minor September 8, 2026 Advance: Content Builder Editing Unavailable 3d 3h Web App, Database & API - US Region, Web App, Database & API - EU Region, Web App, Database & API - CA Region, Web App, Database & API - APAC Region
Started Sep 08, 2026, 01:42 PM UTC· resolved Sep 11, 2026, 04:50 PM UTC
- investigating Sep 08, 2026, 01:42 PM UTC
We are investigating an issue affecting Content Box Section editing in Advance, also known as the CMS editor, which Platform Admins access via the “Edit this section” hyperlink. Administrators may encounter a blank page when attempting to edit these sections. Our team is actively investigating and working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
- identified Sep 08, 2026, 05:48 PM UTC
The issue has been identified and a fix has been implemented to allow for site sections to be edited.
- monitoring Sep 08, 2026, 05:49 PM UTC
A fix has been implemented and we are actively monitoring the functionality.
- monitoring Sep 08, 2026, 10:16 PM UTC
Identified outstanding issue for Canada (CA) region during monitoring stage, other regions working and operational as expected.
- resolved Sep 11, 2026, 04:50 PM UTC
All regions correctly working for page content box system and resolved.
Critical August 22, 2026 "502 Bad Gateway" 2d 1h Web App & Database - US Region
Started Aug 22, 2026, 04:00 PM UTC· resolved Aug 24, 2026, 05:19 PM UTC
- investigating Aug 24, 2026, 03:19 PM UTC
We are currently investigating an issue with Peerpal platform access and function. API is not impacted and is still working.
- investigating Aug 24, 2026, 03:21 PM UTC
We are currently investigating an issue with Peerpal platform access and function. API is not impacted and is still working.
- identified Aug 24, 2026, 03:57 PM UTC
An issue was identified with a beck-end process manager. Our team is currently working to correct the issue.
- monitoring Aug 24, 2026, 03:59 PM UTC
A fix has been deployed to the Peepal platform. We’ll continue monitoring for stability.
- resolved Aug 24, 2026, 05:19 PM UTC
This item has been resolved.
Major July 29, 2026 Salesforce API Reconnection - Raise Saleforce Integrations 1d 2h Data Loads & Writebacks - Salesforce
Started Jul 29, 2026, 05:34 PM UTC· resolved Jul 30, 2026, 07:40 PM UTC
- investigating Jul 29, 2026, 05:34 PM UTC
Recent Salesforce security enhancements have introduced new connection requirements. As a result, existing access and refresh tokens may have expired, requiring affected Salesforce connections to be reauthenticated. We are actively investigating additional requirements that are currently preventing certain clients from successful reconnection to the Salesforce API.
- monitoring Jul 30, 2026, 01:14 PM UTC
A fix has been implemented to allow Salesforce API connections to be successfully reauthenticated. If you experience any issues while reconnecting, please contact [email protected] for further assistance.
- resolved Jul 30, 2026, 07:40 PM UTC
This incident has been resolved.
Critical July 27, 2026 Salesforce API Blocked Connections - Raise Salesforce Clients 1d 18h Data Loads & Writebacks - Salesforce
Started Jul 27, 2026, 03:34 PM UTC· resolved Jul 29, 2026, 10:01 AM UTC
- investigating Jul 27, 2026, 03:34 PM UTC
An IP address restriction is blocking Raise connections to all Salesforce API calls (data loads and writebacks). We are actively investigating and working with outside vendors to restore access.
- investigating Jul 27, 2026, 08:11 PM UTC
We continue to investigate with outside vendors to restore access to the Salesforce API
- investigating Jul 28, 2026, 01:08 PM UTC
We are continuing to work with our external vendors to restore access to the Salesforce API
- identified Jul 28, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2026, 07:20 PM UTC
A fix has been implemented and we continue to monitor. Writebacks and data loads should be caught up in overnight processes.
- resolved Jul 29, 2026, 10:01 AM UTC
We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs. Root Cause: A recent Salesforce security enhancement introduced new connection requirements, which caused our integration to be blocked once the change took effect. Resolution: The required connection settings have been updated, and Salesforce connectivity has been fully restored. Our team is continuing to monitor the integration to ensure synchronization remains stable. Thank you for your patience while we worked to resolve this issue.
Minor June 12, 2026 FATV Video Portal Loading Issues 2d 16h Ocelot
Started Jun 12, 2026, 09:16 PM UTC· resolved Jun 15, 2026, 02:12 PM UTC
- investigating Jun 12, 2026, 09:43 PM UTC
We are currently investigating reports of loading issues affecting the Ocelot financial aid video portal.
- monitoring Jun 13, 2026, 06:58 PM UTC
FATV videos are loading successfully and the previous data fetch errors have been resolved. We will monitor the portal over the next few days to ensure continued stability.
- resolved Jun 15, 2026, 02:12 PM UTC
FATV videos remain stable and fully functional.
Major May 5, 2026 Service Interrupted for Raise Dashboards 3h 58m Web App & Database - US Region, Web App & Database - CA Region
Started May 05, 2026, 05:10 PM UTC· resolved May 05, 2026, 09:08 PM UTC
- investigating May 05, 2026, 05:10 PM UTC
We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring May 05, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 09:08 PM UTC
This incident has been resolved.
Major May 5, 2026 Raise: Service Interrupted for MyRaise Dashboard 1h 57m Raise Prompts - US Region, Raise Prompts - CA Region, Web App & Database - US Region, Web App & Database - CA Region and 5 more
Started May 05, 2026, 01:42 PM UTC· resolved May 05, 2026, 03:40 PM UTC
- identified May 05, 2026, 01:42 PM UTC
We are currently investigating the issue.
- identified May 05, 2026, 01:46 PM UTC
We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring May 05, 2026, 02:27 PM UTC
A fix is in the process of being implemented and we are monitoring the results.
- resolved May 05, 2026, 03:40 PM UTC
This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.
Critical April 7, 2026 Advance - US Region - 502 Bad Gateway Errors –
Started Apr 07, 2026, 04:30 PM UTC· resolved Apr 07, 2026, 04:30 PM UTC
- resolved Apr 08, 2026, 03:15 PM UTC
Our engineers have identified a load spike in the US region causing 502 Bad Gateway errors across the region.
- postmortem Apr 08, 2026, 03:16 PM UTC
A system outage occurred when a routine resource scale-up triggered an unexpected de-provisioning of our environment by AWS. Services are now stable. We are currently investigating the underlying cause with AWS support to ensure this does not recur.
Minor October 29, 2025 Raise: Temporary Raiser's Edge NXT Data Load Disruptions Due to Microsoft Outage 16h 44m Raise Prompts - US Region, Raise Prompts - CA Region, Web App & Database - US Region, Web App & Database - CA Region and 1 more
Started Oct 29, 2025, 08:22 PM UTC· resolved Oct 30, 2025, 01:07 PM UTC
- monitoring Oct 29, 2025, 08:22 PM UTC
Notice: Microsoft is experiencing a widespread outage affecting Azure services used by Blackbaud authentication. Raise clients integrated with Blackbaud may see temporary data load failures. We’re monitoring the issue and will automatically re-run failed loads once service is restored.
- resolved Oct 30, 2025, 01:07 PM UTC
This incident has been resolved.
Notice October 20, 2025 Service Restored Following AWS Outage –
Started Oct 20, 2025, 02:15 PM UTC· resolved Oct 20, 2025, 02:15 PM UTC
- resolved Oct 20, 2025, 08:12 PM UTC
Earlier today, our systems were impacted by a widespread outage within Amazon Web Services (AWS), specifically affecting the US-EAST-1 (N. Virginia) region. This incident caused intermittent errors and connectivity issues across multiple AWS services, including EC2, Lambda, DynamoDB, and related dependencies used by our infrastructure. As of 10.15am EST, full functionality across all Gravyty systems has been restored. Our engineering and DevOps teams closely monitored the recovery and verified that all environments and client services are now operating normally. AWS has confirmed that the root cause was an internal subsystem failure affecting network load balancer health checks and EC2 launch capacity. These issues have since been mitigated globally. We will continue monitoring AWS stability and our own systems to ensure no residual impact. No data loss or security exposure occurred during this event. Thank you for your patience and understanding.
Major February 4, 2025 Raise - Writebacks Did Not Run Overnight 5h 37m Data Loads & Writebacks - Raiser's Edge NXT, Data Loads & Writebacks - Salesforce, Data Loads & Writebacks - All Other CRMs
Started Feb 04, 2025, 02:44 PM UTC· resolved Feb 04, 2025, 08:22 PM UTC
- investigating Feb 04, 2025, 02:44 PM UTC
We are currently investigating reports of writebacks not processing overnight. Our engineers are diagnosing the issue to resolve it as quickly as possible for you. Please reference this page for updates.
- identified Feb 04, 2025, 05:13 PM UTC
Our engineers have identified the issue which caused writebacks not to process overnight and are in the process of implementing a fix. Writebacks have restarted and are currently processing. Please reference this page for further updates.
- resolved Feb 04, 2025, 08:22 PM UTC
Writebacks have all finished processing and have gone through successfully. We will continue to monitor the issue in order to confirm complete resolution and will update this site if any further issues occur.
Major January 30, 2025 Raise - All Regions - 500 Errors when Accessing Web Editor 7h 41m Web App & Database - US Region, Web App & Database - CA Region
Started Jan 30, 2025, 01:49 PM UTC· resolved Jan 30, 2025, 09:30 PM UTC
- investigating Jan 30, 2025, 01:49 PM UTC
We are currently investigating reports of 500 errors when accessing the Raise Web Editor.
- identified Jan 30, 2025, 02:00 PM UTC
Our engineers have identified the issue causing 500 errors when accessing the Web Editor and are in the process of implementing a fix. Please follow along on this page for updates.
- monitoring Jan 30, 2025, 04:04 PM UTC
Our engineers have released a fix for the issue causing 500 errors when accessing the Web Editor, and we have confirmed that the Web Editor is now accessible. We are currently monitoring the effectiveness of the fix in order to ensure expected functionality continues. Please follow along here for additional updates.
- monitoring Jan 30, 2025, 05:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2025, 09:30 PM UTC
This incident has been resolved.
Major January 13, 2025 MyRaise CA Access Issue 20m Web App & Database - CA Region
Started Jan 13, 2025, 04:37 PM UTC· resolved Jan 13, 2025, 04:57 PM UTC
- identified Jan 13, 2025, 04:37 PM UTC
We have identified an issue impacting MyRaise access for our Canadian (CA) fundraisers. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Jan 13, 2025, 04:57 PM UTC
An issue impacting MyRaise access for our Canadian (CA) fundraisers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice January 7, 2025 Raise - All Regions - First Draft Delivery Delays 12h 27m Raise Prompts - US Region, Raise Prompts - CA Region
Started Jan 07, 2025, 10:28 AM UTC· resolved Jan 07, 2025, 10:56 PM UTC
- investigating Jan 07, 2025, 10:28 AM UTC
We are currently investigating automated reports of a potential issue impacting automated First Draft prompt delivery in all regions. Please subscribe to this incident for further updates, or follow along on this page.
- identified Jan 07, 2025, 10:50 AM UTC
Our engineers have identified an issue impacting automated First Draft prompt delivery in all regions and are currently working on implementing a fix. Please subscribe to this incident for further updates, or follow along on this page.
- identified Jan 07, 2025, 11:40 AM UTC
Our engineers are continuing to work on a fix for the issue impacting automated First Draft prompt delivery in all regions. Fundraisers should expect delayed delivery of their morning prompts until the issue is resolved. Fundraisers should also expect to receive 500 errors when trying to use prompts delivered yesterday or before. This is an expected consequence of the upgrade last night. Please subscribe to this incident for further updates, or follow along on this page.
- identified Jan 07, 2025, 01:52 PM UTC
Our engineers have found and are now working to implement a fix for the issue impacting automated First Draft prompt delivery in all regions. Please subscribe to this incident for further updates, or follow along on this page.
- identified Jan 07, 2025, 01:59 PM UTC
Our engineers are now deploying a fix for this issue.
- monitoring Jan 07, 2025, 02:52 PM UTC
A fix has been implemented and we are continuing to monitor the results. Fundraisers should start seeing prompts delivered shortly. Fundraisers should continue to expect to receive 500 errors when trying to use prompts delivered yesterday or before. This is an expected consequence of last night's upgrade. Please see our Nylas Version Upgrade article for full information on this upgrade and what will be required from you.
- monitoring Jan 07, 2025, 03:35 PM UTC
We are seeing ongoing successful prompt delivery to fundraisers. We are continuing to monitor, please subscribe to this incident for further updates, or follow along on this page.
- monitoring Jan 07, 2025, 04:17 PM UTC
We are seeing ongoing successful prompt delivery to fundraisers. Please note that you may receive duplicate prompts as we work to ensure everyone has received their emails. We are continuing to monitor, please subscribe to this incident for further updates, or follow along on this page.
- resolved Jan 07, 2025, 10:56 PM UTC
An issue impacting automated First Draft prompt delivery is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Critical November 29, 2024 Raise CA - First Draft Delivery Delays 21m Raise Prompts - CA Region
Started Nov 29, 2024, 01:54 PM UTC· resolved Nov 29, 2024, 02:15 PM UTC
- identified Nov 29, 2024, 01:54 PM UTC
We have identified an issue preventing First Draft prompts from being delivered automatically this morning to Canadian fundraisers. Our engineers are aware of the issue and are currently working on a fix. Please follow along with this page for further status updates.
- resolved Nov 29, 2024, 02:15 PM UTC
The issue preventing First Draft prompts from being delivered to Canadian fundraisers has been resolved and prompts are going out now to all users. Please follow along with this page for any further updates. Thank you.
Notice November 15, 2024 Gravyty Platform - Reported Salesforce Service Disruption 2h 19m Web App, Database & API - US Region, Web App & Database - US Region, Web App, Database & API - EU Region, Web App & Database - CA Region and 3 more
Started Nov 15, 2024, 01:02 PM UTC· resolved Nov 15, 2024, 03:22 PM UTC
- monitoring Nov 15, 2024, 01:02 PM UTC
This is an informational notice that Salesforce has reported an ongoing service disruption which may affect Gravyty Platform services that require access to the Salesforce API. More information about the service disruption can be found on Salesforce's status site. Click here to be taken directly to the relevant Salesforce incident report and to check if your Salesforce Instance has been impacted. Please be aware that most North America and Asia Pacific instances are currently affected. The impact of this Salesforce service disruption will vary depending on the services your organization uses and upon your Salesforce Instance. You may see no impact at all if you are not on an affected instance or if your organization does not use any Salesforce API services. Organizations on an impacted Salesforce Instance that are using one of the Gravyty Salesforce integrations should see below for expected impact on Gravyty services. Advance: No expected impact. PeerPal: No expected impact. Graduway: Organizations using the Salesforce integration for Graduway should expect delays in their automated Salesforce syncs, and to be unable to perform batch syncs, until the incident is resolved by Salesforce. Gratavid: Organizations using the Salesforce integration for Gratavid should expect the following until the incident is resolved by Salesforce: - Delays to New Gift Added triggers - Disruptions to and failures of: contact imports, Task Sent syncs, Replies syncs and Watch syncs Raise: Organizations using the Salesforce integration for Raise should expect until the incident is resolved by Salesforce: - Delays in data loading - Donor and gift data in Raise to be out-of-date by one day when compared to Salesforce - Action data for actions logged in Salesforce to be out-of-date by one day when compared to Salesforce For updates on the service disruption and expected resolution time, please see Salesforce's incident report here.
- resolved Nov 15, 2024, 05:11 PM UTC
This is an update to the informational notice regarding the recent Salesforce service disruption. Salesforce has restored their services as of 15:22 UTC, and any Gravyty platform services previously impacted should now be functioning as expected. Salesforce has confirmed that core services have been restored and will conduct a full investigation into the technical trigger, underlying cause, and preventive measures to avoid similar disruptions in the future. You can view Salesforce's resolved incident report here. Thank you.
Major November 12, 2024 Raise Web App - US Region - Degraded Service 46m Web App & Database - US Region
Started Nov 12, 2024, 02:47 PM UTC· resolved Nov 12, 2024, 03:33 PM UTC
- investigating Nov 12, 2024, 02:47 PM UTC
We have identified an issue impacting some users of the Raise Web App in the US region. Our engineers are currently working to diagnose the cause of the issue so they can resolve it as quickly as possible. Please continue to refer to this page for updates.
- monitoring Nov 12, 2024, 03:22 PM UTC
A fix for the issue has been implemented and we are seeing significantly increased responsiveness from the Raise Web App. Our team is continuing to monitor the performance of the fix before considering the issue resolved. Please continue to refer to this page for updates.
- resolved Nov 12, 2024, 03:33 PM UTC
Performance has held steady since implementation of the fix and services have been restored, so we are considering this issue resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor November 4, 2024 Raise Prompts and Web App - Degraded Service 20h 32m Raise Prompts - US Region, Web App & Database - US Region
Started Nov 04, 2024, 06:17 PM UTC· resolved Nov 05, 2024, 02:50 PM UTC
- identified Nov 04, 2024, 06:17 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery, and our engineers are actively working towards a resolution. If you have any questions about the status of this issue, please subscribe to this page for updates. Thank you.
- monitoring Nov 04, 2024, 07:42 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery is now resolved and services have been restored. Our engineers are also actively monitoring this. If you have any questions about status in the future, you can always get updates at this page. Thank you.
- resolved Nov 05, 2024, 02:50 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery is now confirmed to be resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.